Resume
Roncris Motol
Professional Freight & Logistics Virtual Assistant | E-Commerce
About
I bring experience as a Virtual Assistant, combined with ecommerce expertise from my most recent role handling online retail campaigns (Wolf & Badger). Wolf & Badger is a global online marketplace and retail platform that sells clothing, accessories, beauty products, and home goods from independent and ethical brands.
In my role at Wolf & Badger, my responsibilities included:
Updating product listings
Communicating with suppliers and customers
Tracking and tracing shipments
Coordinating with couriers
Creating manual shipping and return labels through DHL and UPS
My BPO background has equipped me with strong administrative skills, attention to detail, clear communication, and organizational discipline — and I’m eager to apply these strengths to support your team and business.
I learn quickly, follow instructions well, and am committed to long-term growth. I would welcome the opportunity to discuss how my experience aligns with your needs.
Experience
Team Leader at LizardBear Tasking Inc.
Handled administrative tasks including logistics management, scheduling, email management,
and client communication.
Assisted with research, lead generation, and data entry to support business operations.
Provided real-time support to executives and clients across different time zones.
Customer Service Associate at Alorica Philippines
Delivered excellent customer service in a high-volume environment.
Managed inbound and outbound calls, resolving client inquiries and issues efficiently.
Achieved performance metrics such as call handling time, customer satisfaction, and issue
resolution.
Customer Service Representative at TechMahindra LTD
Managed inbound and outbound calls, resolving client inquiries and issues efficiently.
Education
Information System and Office Administration at Teksquad Institute of Information Technology
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