Roncris Motol

Resume

Roncris Motol

Professional Freight & Logistics Virtual Assistant | E-Commerce

About

I bring experience as a Virtual Assistant, combined with ecommerce expertise from my most recent role handling online retail campaigns (Wolf & Badger). Wolf & Badger is a global online marketplace and retail platform that sells clothing, accessories, beauty products, and home goods from independent and ethical brands.

In my role at Wolf & Badger, my responsibilities included:

Updating product listings
Communicating with suppliers and customers
Tracking and tracing shipments
Coordinating with couriers
Creating manual shipping and return labels through DHL and UPS

My BPO background has equipped me with strong administrative skills, attention to detail, clear communication, and organizational discipline — and I’m eager to apply these strengths to support your team and business.

I learn quickly, follow instructions well, and am committed to long-term growth. I would welcome the opportunity to discuss how my experience aligns with your needs.

Experience

Feb 2022 - June 2026

Team Leader at LizardBear Tasking Inc.

Handled administrative tasks including logistics management, scheduling, email management,
and client communication.

Assisted with research, lead generation, and data entry to support business operations.

Provided real-time support to executives and clients across different time zones.

Feb 2020 - Feb 2022

Customer Service Associate at Alorica Philippines

Delivered excellent customer service in a high-volume environment.

Managed inbound and outbound calls, resolving client inquiries and issues efficiently.

Achieved performance metrics such as call handling time, customer satisfaction, and issue
resolution.

Aug 2018 - Feb 2020

Customer Service Representative at TechMahindra LTD

Managed inbound and outbound calls, resolving client inquiries and issues efficiently.

Education

June 2016 - May 2018

Information System and Office Administration at Teksquad Institute of Information Technology