Professional Freight & Logistics Virtual Assistant | E-Commerce
I bring experience as a Virtual Assistant, combined with ecommerce expertise from my most recent role handling online retail campaigns (Wolf & Badger). Wolf & Badger is a global online marketplace and retail platform that sells clothing, accessories, beauty products, and home goods from independent and ethical brands.
In my role at Wolf & Badger, my responsibilities included:
Updating product listings
Communicating with suppliers and customers
Tracking and tracing shipments
Coordinating with couriers
Creating manual shipping and return labels through DHL and UPS
My BPO background has equipped me with strong administrative skills, attention to detail, clear communication, and organizational discipline — and I’m eager to apply these strengths to support your team and business.
I learn quickly, follow instructions well, and am committed to long-term growth. I would welcome the opportunity to discuss how my experience aligns with your needs.
Handled administrative tasks including logistics management, scheduling, email management,
and client communication.
Assisted with research, lead generation, and data entry to support business operations.
Provided real-time support to executives and clients across different time zones.
Delivered excellent customer service in a high-volume environment.
Managed inbound and outbound calls, resolving client inquiries and issues efficiently.
Achieved performance metrics such as call handling time, customer satisfaction, and issue
resolution.
Managed inbound and outbound calls, resolving client inquiries and issues efficiently.