Jiselle Mae Cedeño

Processed customer orders and supported daily e-commerce operations.
Coordinated with 3PL agents regarding order fulfillment and shipment concerns.
Tracked parcels and monitored delivery status.
Handled customer inquiries about orders, shipping updates, and delivery issues.
Provided timely updates and assisted in resolving order-related concerns.

Managed administrative tasks and coordinated daily project activities.
Communicated with clients and team members regarding project updates and deadlines.
Organized records, trackers, and project documentation.
Monitored deliverables and followed up on pending tasks.
Assisted in training and supporting new team members.

Handled inbound customer inquiries and provided assistance with travel arrangements.
Researched flight options using Global Distribution Systems (GDS).
Assisted customers with flight reservations and hotel accommodations.
Communicated with customers regarding travel plans, changes, and concerns.
Resolved customer issues while handling time-sensitive requests.

Completed a bachelor’s degree focused on education, communication, lesson planning, and effective information delivery. Developed strong organizational, research, written communication, and time-management skills that are valuable in administrative and virtual assistant roles.

Completed a practical training program covering the fundamentals of freight brokerage and logistics support. Gained introductory knowledge of load booking, freight processes, carrier coordination, load tracking, and using freight-related tools and resources. Developed a better understanding of the daily tasks and responsibilities of a Freight Broker Virtual Assistant.

Completed training covering the fundamentals of truck dispatching and transportation logistics. Gained introductory knowledge of finding loads, working with load boards, coordinating with carriers and drivers, understanding rates, and managing dispatch operations. Developed an understanding of the daily responsibilities involved in supporting truck dispatching operations.