Mujunga Taylor

Mujunga Daniel Taylor
Virtual Assistant | Project Operations Coordinator | Software Engineer
+256 705 036 307 | [email protected]
Kampala, Uganda
Portfolio: https://mujungadaniel.netlify.app

PROFESSIONAL PROFILE

Multidisciplinary and results-driven professional blending 3+ years of operations management with formal Software Engineering training. Proven track record of reducing client response times by 40% through structured workflows, coordinating cross-functional teams across time zones, and managing end-to-end logistics. Certified Virtual Assistant with deep proficiency in Google Workspace, Microsoft Suite, Slack, Trello, Asana, and ClickUp. Bridges the gap between business operations and technical problem-solving. Available immediately for remote work.

WORK EXPERIENCE

BAZIRE LOGISTICS AND INVESTMENTS | Kampala, Uganda
Operations & Client Coordination Lead | 2024 – 2026
– Coordinated supply chain operations, tracked shipments, and managed client communications across multiple stakeholder groups.
– Reduced client response time by 40% within 3 months by restructuring email workflows and implementing priority-based ticket triage.
– Supported cross-functional teams using Slack and Microsoft Suite to ensure seamless remote collaboration and real-time issue resolution.

SEMUKA GENERAL TRADERS LIMITED | Kampala, Uganda
Supply Chain & Operations Coordinator | 2023 – 2024
– Managed end-to-end supply chain logistics for 50+ vendors, ensuring 98% on-time delivery across international routes.
– Served as primary client contact across multiple time zones, maintaining clear and consistent communication.
– Streamlined task management using Trello and documented all operational processes with Google Workspace, improving team transparency and accountability.

CORE SERVICE OFFERINGS

Operations & Project Coordination
– Virtual Assistant (General) – Calendar, email, travel, document management
– Executive / Operations Assistant – High-level C-suite support
– Project Coordinator – Workflow optimization, task tracking (Trello, Asana, ClickUp)
– Supply Chain / Logistics Coordinator – Shipment tracking, vendor relations

Customer Success & Support
– Customer Support Representative – Email/chat, KPI/CSAT tracking, SOP compliance
– E-commerce Operations VA – Order management, payment troubleshooting
– Client Relations Specialist – Multi-time zone client management

Technical & Software Engineering
– Junior Software Engineer – Frontend/Backend, web design, system architecture
– Website Management – Updating and maintaining business websites
– Technical Support Engineer – API troubleshooting, platform bugs
– QA / Manual Tester – System testing, test case writing
– Process Automation Specialist – Google Apps Script, Python, JavaScript automation

Hybrid & Emerging Roles
– Real Estate Research VA – Skip tracing, APN/property records
– CRM / Database Manager – Data cleaning, spreadsheet automation
– SaaS Onboarding Specialist – User onboarding, technical feature explanation
– AI Tool Implementer – AI chatbots, automations, workflow integrations

TECHNICAL SKILLS & TOOLS

Productivity: Google Workspace (Docs, Sheets, Slides, Gmail, Drive), Microsoft Suite (Word, Excel, PowerPoint, Outlook)
Project Management: Trello, Asana, ClickUp, Slack
Design: Canva, Web Design, Design Thinking
Programming: Python, JavaScript, Google Apps Script, HTML/CSS, WordPress
Data: Data Entry, Spreadsheet Automation, CRM Management, Database Cleaning
Other: Scheduling, Document Management, Workflow Optimization, Cross-Functional Coordination

EDUCATION

Bachelor of Science in Software Engineering
Victoria University | 2023 – 2026
– Graduate with strong technical foundation in programming, system architecture, and software design.

Virtual Assistance Certification
ALX | 2026
– Intensive program focused on remote workflow optimization, digital collaboration tools, and client-facing communication.

ADDITIONAL INFORMATION

Languages: English (Fluent), Luganda (Native)
Availability: Full-time, flexible across time zones
Equipment: Reliable laptop, high-speed internet, backup power supply, quiet workspace
Location: Kampala, Uganda (Remote-ready)
Video introduction available upon request