Gillian Lara Sison

GILLIAN LARA BAUTRO SISON

Freight Virtual Assistant| Logistics Coordinator | Operations Support Specialist

Address:               Santo Tomas, Batangas, Philippines

Phone                    +63 910 919 5128

Email:                    [email protected]

Linkedin:               linkedin.com/in/gillian-lara-sison

PROFESSIONAL SUMMARY
Detail-oriented operations professional with 9+ years of experience in documentation management, reporting, data analysis, process coordination, and stakeholder communication.

Recently equipped with specialized training in freight brokerage and truck dispatching, supported by hands-on coursework simulating real freight scenarios. Highly organized with strong administrative, analytical, and communication skills, capable of supporting freight brokers, carriers, and logistics teams in fast-paced remote environments.

CORE COMPETENCIES
Freight & Logistics Operations: Freight Quoting • LTL, Volume LTL, Partial Truckload & FTL • Freight Class Calculation • Load Booking & Rate Confirmations • Track & Trace • Dispatch Support • POD Processing • Transportation Management Systems (TMS)

Carrier Management: Carrier Sourcing & Vetting • FMCSA & MC Verification • Carrier Communication • Equipment Knowledge (Dry Van, Flatbed, Step Deck, Reefer)

Billing & Documentation:  Invoice Follow-Up • Collections Support • Billing Dispute Assistance • Weight Certificate Requests • Freight Documentation • Record Management

Administrative Support: Data Entry • Documentation Management • Email Management • Calendar Management • Report Preparation • SOP Documentation

Software & Productivity Tools: Microsoft Excel • Microsoft Office Suite • Google Workspace • Microsoft Teams • Zoom

PROFESSIONAL EXPERIENCE
Senior Operations & Process Improvement Engineer

Brother Industries Philippines, Inc. | Aug 2022 – Present

·         Prepared operational reports and maintained accurate records for management review

·         Coordinated activities across multiple departments to ensure timely completion of deliverables

·         Managed documentation, tracking records, and process updates

·         Generated performance reports and monitored operational metrics

·         Developed and maintained standard operating procedures and process documentation

Technical Project & Operations Coordinator

Kinpo Electronics (Philippines) Inc. | Apr 2019 – Dec 2021

·         Coordinated day-to-day operational activities among multiple departments

·         Maintained project documentation, reports, and status trackers

·         Prepared data reports and supported management with operational analysis

·         Managed records and documentation to ensure accuracy and completeness

·         Facilitated communication among stakeholders and team members

·         Monitored timelines and ensured timely completion of assigned activities

Process Improvement Analyst

Kinpo Electronics (Philippines) Inc. | Aug 2017 – Apr 2019

·         Prepared operational reports and analyzed data to support process improvements

·         Maintained documentation and standard operating procedures

·         Assisted with workflow monitoring and performance tracking

·         Coordinated with cross-functional teams to support operational requirements

·         Ensured accuracy of records and process documentation

Technical Documentation & Design Specialist

Arktech Philippines, Inc. | Feb 2015 – May 2017

·         Created, maintained, and updated business and technical documentation

·         Managed document control processes and maintained accurate records

·         Organized documentation systems to support operational efficiency

·         Ensured accuracy and completeness of company records and documentation

CERTIFICATIONS
·         Freight VA Certification

EDUCATION
Bachelor of Science in Computer Engineering

Batangas State University — Main Campus II | Batangas City, Philippines | 2011 – 2014

REMOTE WORK READINESS
Internet: PLDT Home Fiber – 50 MBPS

Equipment: Huawei D14 Notebook Intel Core i5 | Noise-cancelling headset

Workspace:  Quiet environment | Professional video-call background

Availability: Full-time | Flexible across US (EST/PST), UK (GMT), AU (AEST) time zones

LANGUAGES
English: Proficient

Filipino: Native