Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace – the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.
Team Description
Our Finance team builds the financial infrastructure to scale our growing company. We combine analytical and strategic thinking to develop a sound financial future for our global brand. We work closely with teams across the company, as well as with external partners.
Role Description
At Dropbox, we’re reimagining what work can be through our Virtual First model, embracing a new era where remote work is the default, yet understanding the vital role of in-person connection. Virtual First enables us to live our mission of creating a more enlightened way of working—one that balances flexibility with intentional in-person interactions.
Dropbox is seeking a Head of Travel & Expenses to lead and drive innovation across our global Travel, Expense, and Corporate Card operations. This full-time role, reporting to the Director of Procurement is critical for a data-driven leader who thrives in a dynamic, high-energy finance organization and aims to drive impactful results.
The Head of Travel & Expenses will shape the strategic direction for Dropbox’s travel and expense management, overseeing global operations and setting standards that align with Dropbox’s Virtual First ambitions. This role combines the responsibilities of developing and implementing global expense strategies and elevating travel operations to ensure seamless, compliant, and cost-efficient processes.
This leadership position is ideal for someone with a strong foundation in global travel, expense management, and financial operations who is ready to elevate Dropbox’s Travel & Expenses program to support business objectives and foster a culture of compliance and excellence. The ideal candidate is a visionary with strong capabilities in leveraging technology, analytics, and strategic communication to scale global programs. The Head of Travel & Expenses must be capable of leading through influence and collaboration across all organizational levels, serving as a critical intersection of several cross-functional teams. You should have extensive experience in program management, communications, working through ambiguity, and designing and developing strategic programs.
Responsibilities
Strategic Leadership
- Design and drive a global travel, expense and corporate card strategy.
- Regularly refine policies to enhance cost savings, compliance, and user satisfaction.
- Coordinate and mobilize cross-functional teams to support company-wide initiatives.
- Build and maintain strategic relationships with key T&E vendors.
- Monitor vendor performance to uphold service quality.
- Collaborate with vendors on continuous innovation.
- Implement tools and processes to improve user experience and efficiency.
- Use data analytics to refine spend management and policy compliance.
- Integrate risk management to prioritize traveler safety and business continuity.
- Work with departments to plan and scale company-wide offsite events.
- Ensure events are impactful, cost-effective, and aligned with strategic goals.
- Collaborate to deliver meaningful experiences that meet business needs.
- Lead global expense management, ensuring compliance with policies.
- Manage corporate card program for effective support to employees and vendors.
- Conduct regular audits to address and resolve compliance issues.
- Prepare and present reports on cost savings, compliance, KPIs and satisfaction.
- Offer data-driven insights to inform your strategy and guide senior leadership.
- Identify improvement opportunities based on performance metrics.
- Train team members and employees on travel policies and expense reporting.
- Ensure timely reimbursements, quickly resolving issues.
- Promote a customer-centric approach within the travel team.
Requirements
Experience
- 7+ years of experience in global Travel and Expense management, with a focus on strategic program development and execution.
Skills
- Data-Driven Mindset: A love for data and strong analytical skills to interpret insights, make data-informed decisions, and drive strategy.
- Intellectual Curiosity and Creativity: A proactive learner with a creative approach to problem-solving and program development.
- Strategic Business Acumen: A “business athlete” mindset, comfortable navigating complex challenges and aligning initiatives with broader business objectives.
- Storytelling and Executive Presence: Skilled in the art of storytelling, with a polished executive presence to communicate effectively with leadership and stakeholders.
- Emotional Intelligence: High emotional intelligence to navigate relationships, influence cross-functional teams, and foster team morale.
- Negotiation Expertise: Strong negotiation skills with extensive experience managing and optimizing vendor contracts.
- Technology Savvy: Proficient in T&E management tools and software, with a keen interest in emerging technologies and a strong ability to harness tech for operational efficiency.
- Project Management Excellence: Strong organizational skills to juggle multiple priorities and manage complex projects within tight timelines.
Education
- Bachelor’s degree in Business, Finance, Travel Management, or a related field; an advanced degree is preferred.
Preferred Qualifications
- Experience with travel risk management and compliance with international travel regulations.
- Familiarity with expense management systems, travel booking tools, and vendor management platforms.
Applications/Systems Supported in role:
- Issue Resolution: ServiceNow
- Travel Management: Navan, Spotnana, Egencia, CWT, BCD, AmexGBT
- Expense Management: Concur, Forma, Dinova, Amazon Business
- Credit Card Management: Bank of America GRAM, Conferma
- Business Management: G-Suite (Email, Spreadsheet, Slides, Forms), Slack, Zoom
- Dropbox Applications: Dropbox, Paper, Capture, Sign, DocSend, Dash, Raven
- Business Analytics: Oracle Analytics Cloud, Tableau, Alteryx
- Other: UIPath, Oracle Fusion/Cloud (Procurement, AP, Reports & Analytics)
Compensation
US Zone 1
This role is not available in Zone 1
The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.
Please note, OTE are for sales roles only.
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.
Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:
• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington DC metro, and West Virginia (DC metro)
• US Zone 3: All other US locations
Benefits
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- 401(k) plan with a generous company match and immediate vesting
- Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
- Income Protection Plans: Life and disability insurance
- Business Travel Protection: Travel medical and accident insurance
- Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more
- Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support
- Access to over 10,000 global co-working spaces through Gable.to, making it easy to book flexible workspaces for collaboration or individual work
- Quarterly Cell phone and internet allowance
- Mental health and wellness benefits
- Disability and neurodivergence support benefits
Additional benefit details are available upon request.
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).
