Overview

The Customer Success team is responsible for maintaining a good relationship and satisfaction rate with existing customers, while developing the company’s customer portfolio. Reporting to the Customer Success Manager, you will be in charge of developing a portfolio of existing customers through follow-up and support actions.

You will play a key part in customer satisfaction and loyalty.

Minimum qualifications

  • Learn-it-all mentality, with a desire to better understand both business and technology solutions
  • Experience in consulting or pre-sales, experience in both would be a plus
  • Strong technical skills, and a desire to work with both business and IT
  • Very good command of both English and French

Preferred qualifications

  • Excellent oral and written communication skills
  • You are familiar with the cloud market
  • You are able to remain calm under pressure
  • You are thorough, autonomous, and result-oriented
  • You are interested in new technologies
  • You are very empathetic, patient, and a good listener

Responsibilities

  • Build customer loyalty by reducing churn
  • Build, maintain, and leverage strong relationships with business and IT decision makers
  • Promote the value of Scaleway Elements, customer retention, growth, and positioning for upselling
  • Enhance the MRR through additional sales based on identified customer needs
  • Contribute to the improvement of the customer experience through satisfaction indicators
  • Accompany customers in their product learning process
  • In-depth needs assessment
  • Training according to identified needs
  • Change management
  • Find solutions to customers’ problems
  • Coordinate and federate work teams
  • Actively participate in product feedback for the continuous improvement of our services

Location

This position can be either:

– Based in our offices in Paris or Lille (France), partial/full remote is possible

– Flex Remote Internationally

#LI-Remote, #LI-Hybrid

Salary Range

Professional level

40,000 – 55,000+ EUR per year

Recruitment Process 

Screening call – 30 mins with the recruiter

Manager Interview – 45 mins

Home Assignment

Team Interview

HR Interview – 45 mins

Offer sent – 48 hours

We treat every candidate equally in our recruitment process. Even if you don’t meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!

Questions about this job? Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.

👉Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell, we’d love to hear from you.

About Scaleway

Founded in 1999, Scaleway, the cloud of choice, helps developers and businesses to build, deploy and scale applications to any infrastructure.

Located in Paris, Amsterdam and Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers and native tools for managing multi-cloud architectures.

With fully managed offerings for bare metal, containerization and serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale.

We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.