Territory Operations Manager

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

GitLab is looking to add a Global Territory Operations Manager to join the team to help support and partner closely with Sales and cross-functional teams to drive and support this growing department. This position is 100% remote and based in the US time zone.

Vision & Mission
To create an infrastructure of scalable sales processes and sales tools governed by policies and supported by credible data that contribute to the productivity and optimization of the field organization. We aim to achieve this through cross-functional collaboration across the business continuum.

What you’ll do

• Lead and manage the Global Territory Operations team through annual fiscal year planning to ensure that accounts are carved and reassigned to territories leveraging Salesforce Enterprise Territory Management (ETM) on time and with a high degree of accuracy at fiscal year launch
• Cross-functional collaboration with Sales Strategy and sales overlay teams (Customer Success, Partner Sales, Renewals, Solutions Architects, etc) on annual planning activities to ensure alignment with sales territories
• Lead GitLab’s Salesforce data enrichment strategy by choosing and procuring the right data enrichment vendors to ensure global data accuracy on Salesforce accounts
• Automate and maintain accurate Salesforce account hierarchies by leveraging applicable tools and data sources
• Promote and manage data quality by establishing a data management process to monitor, verify, maintain and govern Salesforce account data, including leading the Salesforce Data Governance Committee
• Manage team performance and support individual team member growth and development

What you’ll bring

• Experience managing individual contributor’s performance
• Self-starter and effective at cross-functional collaboration
• Proficient experience in strategic thinking
• Strong knowledge of third party data providers (ZoomInfo, Dun & Bradstreet, etc) that integrate with Salesforce
• Strong knowledge and experience in Salesforce hierarchy management and automation
• Proficient in Microsoft Excel and managing complex modeling and spreadsheets
• SQL Query skills to create, retrieve and maintain data from relational databases
• Highly organized with strong tactical experience and attention to detail
• Strong analytical and problem-solving skills with the ability to prioritize multiple tasks
• Strong interpersonal skills
• SaaS and B2B experience preferred
• Interest in GitLab, and open source software
• You share our values and work in accordance with those values.