Hi! We’re on the lookout for an experienced Technical Support Lead to join Noda, a licensed UK Payment Institution and the brains behind an innovative Open Banking payments platform. If you’re fueled by fintech excitement and seek a global career journey, keep reading!

What is Noda?

Noda is reshaping online payments, allowing seamless transactions from customers to merchants’ bank accounts. With a footprint in the UK, EU, Canada, and Australia (Singapore up next!), we’re seeking a talented Technical Support Lead to be part of our dynamic team.

Your mission:

You will leverage your managerial and technical expertise to lead a team of 5 specialists, responsible for integration and tech support. Your role will imply 2 main areas of responsibility:

Technical support

  • Collaborating with cross-functional teams to troubleshoot technical issues and drive product improvements;
  • Providing technical guidance and training to support specialists to enhance their troubleshooting skills and knowledge.

Leadership

  • Leading and mentoring a team of technical support specialists;
  • Identifying opportunities to optimize support processes and enhance the efficiency and effectiveness of technical support operations;
  • Implementing best practices and standard operating procedures to ensure consistent and high-quality support delivery;
  • Monitoring key performance metrics and customer feedback to measure performance and drive continuous improvement initiatives.

Your skills and experience:

  • 5+ years of experience in a senior technical support role, preferably in the Fintech or B2B SaaS environment;
  • Demonstrated leadership experience, with a track record of effectively leading and developing customer-facing teams and establishing related processes from scratch;
  • Strong technical aptitude and ability to troubleshoot complex technical issues;
  • Experience with CRM systems and support ticketing platforms;
  • A track record of proactively introducing and implementing new ideas and solutions, an overall proactive mindset;
  • Customer-focused mindset with a passion for delivering exceptional customer service;
  • Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders;
  • Analytical mindset with the ability to identify trends, analyze data, and drive data-driven decisions;
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities;
  • Strong skills in English and Russian (both written and spoken, min. level B2+).

What do we offer?

  • 100% Remote. Work from anywhere. Let the world be your office – work from one of our headquarters, or remotely. We span borders and continents, and promote the nomad lifestyle – it’s up to you to decide
  • Employee Learning and Development. Professional growth. We encourage our employees to constantly develop and grow within his/her field of expertise by covering the training and education fees.
  • Team buildings. Doesn’t matter where you work from – we’ll find a way to get the Team together. Take a part in a range of online and offline activities, as dinners, hikes, bike/cart ridings, karaoke nights, boat-trips, etc.
  • Tech. We provide or compensate all necessary hardware.
  • 7 wellness days. Take the opportunity to get a perfect work/life balance – stop for a while, take a rest, and enjoy life to the fullest.
  • Non-toxic environment. We love what we do, we are proud to be #nodapeople and we are working together to achieve Noda goals!

What happens once you apply:

  • Your CV will undergo careful review, and we’ll quickly update you on the next step in our recruitment journey.
  • Get ready for an easy-going introduction call with our recruiter, where you’ll delve into the heart of our company, product, and team dynamics, while sharing your own experiences and aspirations.
  • Should the vibe match and your expectations align, up next will be an engaging interview with our CTO.
  • And if everything clicks, anticipate a thrilling job offer landing in your inbox soon!

We do our best to close interview rounds within 3 weeks, although sometimes it might take slightly longer. Send your application our way, we look forward to meeting you!