Swag & Logistics Manager

At Automattic, we believe in making the web a better place, and making our workplace a happy one. We hope you can join us on this journey!

We are the people behind WordPress.com, WooCommerce, Jetpack, Tumblr,  and more, and we’re looking for a Swag & Logistics Manager to join our team. As a key member of the Automattic team, you’ll oversee the production of swag, manage vendor relationships, and run fulfillment operations for global swag distribution. We’re looking for a candidate with relevant experience working in the apparel, fashion, or merch business, and experience working with creative directors and manufacturers to create new products.

This person will be an individual contributor and maximize impact as follows:

• Lead all aspects of producing swag for events, internal and external gifting, and our internal swag store.
• Foster relationships with vendors, logistics and fulfillment partners, and design and brand teams.
• Build excitement for our brands through company swag.
• Work closely across all supply chain needs, including customs management to ensure global delivery of all orders.

Role responsibilities

• Working closely with Brand and Design, implement the Automattic culture creatively through inclusive swag, connecting employees, customers, and partners to our brands through merch.
• Explore opportunities for digital swag that is impactful and creates demand.
• Organize, manage, and execute the supply chain needs across employee gifting, partner and customer gifting, events, and the employee company store. This includes inventory management and forecasting.
• Develop a fulfillment strategy across the globe that reduces storage, shipping, and customs costs; oversee management of all 3PL facilities, print on demand partners, etc.
• Manage customs needs as they relate to the import and export of all merchandise to individuals and events.
• Establish supplier relationships and find the best partners/vendors to support our needs within budget.
• Focus on customer (employees, clients, partners, event attendees) satisfaction with an attention to how inventory performs across all needs, and listening to suggestions, questions, and feedback about swag.
• Management of internal swag store site, and any connected platforms used for external gifting, including:
  • Manage internal swag store’s WooCommerce environment by working closely with developers, and support (Happiness Engineers) to ensure the site is up to date, and running properly.
  • Suggest improvements and upgrades to the WooCommerce storefront as needed.
  • Ensure that product inventory is synced regularly and accurately reflects stock values.
  • Work with developers to improve the look and feel of the store.
  • Provide updated product photography, product descriptions, and size charts.

Role expectations:

• Passion for swag – You have a passion for producing swag with fun designs; staying up to date on the latest trends in the swag industry and excitement to experiment with new ideas.
• Communication – Ability to represent Automattic with professionalism, integrity, and a strong customer service attitude. Able to work in an environment that requires discretion in dealing with confidential matters.
• Multi-Tasking & Attention to Detail – Be detail-oriented, with the ability to organize, prioritize, and manage multiple responsibilities within a fast paced environment. Willingness to tackle anything from small administrative tasks to high profile requests.
• Decision Making – Show complexity of thought when considering resource tradeoffs in the pursuit of business impact.
• Project Management – Implement efficient and impactful systems for accountability and drive initiatives forward to completion.
• Ambiguity – High threshold for working in an ambiguous, fast paced, startup-like environment, figuring it out and adapting as you go.

Salary range: $90,000-150,000 USD – Please note that salary ranges are global, regardless of location, and we pay in local currency.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.