Overview

Mixpanel helps companies measure what matters, make decisions fast, and build better products through data. With our powerful, self-serve product analytics solution, teams can easily analyze how and why people engage, convert, and retain—in real-time, across devices—to improve their user experience.

Mixpanel serves over 30,000 companies from different industries around the world, including Expedia, Uber, Ancestry, DocuSign, and Lemonade. Headquartered in San Francisco, Mixpanel has offices in New York, Seattle, Austin, London, Barcelona, and Singapore.

About the Relationship Management Team

The Enterprise Relationship Management team covers roughly 25% of Mixpanel’s global Annual Recurring Revenue(ARR) across some of our largest and most strategic customers. The team focuses on retaining and growing the book of business through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel’s capabilities, driving adoption, and uncovering growth opportunities.

About the Role

We’re looking for a Relationship Manager who can partner closely with their customers, ultimately leading to long-term customer success and increased revenue under their management. Mixpanel Relationship Managers have a strong understanding of our product’s capabilities and can continuously uncover areas of value for our customers.

Responsibilities

  • Owns and maintains the relationship with the director and executive-level economic buyers at their accounts by being able to connect their objectives with the value that Mixpanel provides to their teams
  • Builds and maintains a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 20-30 accounts
  • Acts as a data and analytics thought leader and partner to their accounts, as demonstrated through QBR’s focused on use cases and business impact, and coordination and delivery of product demos and training

We’re Looking For Someone Who Has

  • 5+ years of experience in a quota-carrying role, managing existing customer relationships
  • Has owned customer relationships at Fortune 1000 businesses
  • Has strong organizational skills and sales acumen, demonstrated by following a consistent sales methodology, maintaining accurate CRM data, revenue forecasts, and consistently hitting retention and growth targets
  • Can build and maintain credibility with a technical end-user in Engineering, Product, and Design functions by showcasing Product and Industry knowledge and expertise
  • Extreme ownership of their successes and failures, and continues to build on their skillsets and learns from their mistakes

Bonus Points For

  • Previous experience in a technical customer-facing role (support / CSM / SE / SA)

Benefits and Perks

  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

  • Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
  • Customer Focus: Our customers’ success is our success
  • Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
  • Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
  • One Team: We can’t win without each other

Why choose Mixpanel?

A clear market leader in the product analytics space, Mixpanel has raised $77M from world-renowned VC firms like Andreessen-Horowitz, Sequoia, and YC, and our revenue has grown significantly since then. Our ambitious, collaborative team makes it possible by finding creative solutions to new challenges with scaling, reliability, design, and customer service.

Mixpanel is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records.