Overview
At Airtable, we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Airtable’s Solution Architects scope and design solutions for Enterprise clients that reduce their time to value, increase their product sophistication, and set them up for long-term success with our platform.
As a member of our Professional Services organization, you’ll partner closely with Customer Success Managers (CSM) and Implementation Specialists (IS) to scope, manage and deliver client implementations. You’ll work with our clients to understand their requirements, visually map complex processes, and create implementation plans that allow them to work more purposefully and efficiently with their IS and CS partners. As an early member of our Professional Services Team, you’ll also play a key role in shaping key processes and organizational structure as we scale.
What you’ll do
- Engage with pre-sales and post-sales partners to understand and scope advanced, custom and paid services engagements
- Deeply understand and clearly document complex workflow requirements to ensure seamless handoff to IS
- Create solution design and implementation plan documents that outline project scope, timelines, deliverables, and milestones
- Validate proposed solution and project plan with customer before handing off to an IS for execution
- Debrief with IS following completion of scoped engagements to capture feedback
- Respond to customer feedback; mitigate objections with sound counsel and relay any product improvements to the right Airtable cross-functional partners
Who you are
- You have 2-3 years of experience in a customer facing capacity, ideally in an SA or IS role in the software space, but we are open-minded about transferable roles and experiences
- You can clearly communicate complex technical topics to a general audience
- You are confident in recommending and executing the best practices for the implementation of Saas solutions; previous experience with Airtable is not required but very welcome!
- You are well-versed in database design best practices
- You exhibit strong project management expertise and an ability to set realistic timelines
- You are able to prioritize and influence customer priorities (including pushing back on customers when needed)
- You are a highly collaborative team player who adapts when working cross functionally
- You are able to operate in ambiguity
- You have an expansive understanding of the full operation of a Services organization
What We Offer
- We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
- High deductible health plan available with health savings account contribution
- Complimentary One Medical membership for individuals and dependents
- Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
- Complimentary mental health support via Modern Health
- Family planning support via Carrot (fertility, adoption, and surrogacy)
- Flexible and generous time off and sick time benefits
- 16 weeks of parental leave
- Annual Learning & Development wallet to support your career development
- Emergency backup care for dependents
- Access to financial planning and legal support
- Supplemental reimbursement for Gender Affirmation procedures and services
- Access to pre-tax Transportation & Commuter Benefits
About Airtable
Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2012 and headquartered in San Francisco, Airtable powers teams at more than 300,000 organizations around the world. Our most recent funding round valued Airtable at $11.7 billion and raised $735 million in additional capital, and we’re just getting started!
