As the Director of Sales Operations you will provide global Sales with analytical, technical, and operational support. This role sits within the Revenue Operations team reporting directly to our VP of Revenue Operations, which interacts with the entire organization and is responsible for enhancing the overall operational efficiency and excellence of all PandaDoc functions. You are someone ready to step up and own your focus area with the ability to align stakeholders and execute programs with autonomy at a high level of excellence.
In this role, you will:
- Report to the VP of Revenue Operations and be part of the larger Revenue Operations leadership team driving change in our Revenue Organization and our business
- Support our growing team of Sales People in US/EMEA/APAC with best-in-class tooling, insights, and program management
- Become an invaluable resource for Sales’ leadership, performing duties such as assisting with documentation, helping with QBRs, and project administration
- Support and optimize all aspects of the sales’ cycle through PandaDoc systems
- Work with a strong data quality driven mindset to improve both the flow of good data, as well as the data itself
- Solve operational challenges with business process, policy and playbook development based on industry best practices
- Support Revenue Operations initiatives with thorough documentation and maintenance of our wiki
- Scope, prioritize and coordinate system enhancements with the technical team as it relates to optimization of existing processes, user efficiencies, data quality and reporting
- Ensure sales team alignment to sales processes, policies and procedures
- Work closely with Customer Success, Product, Business Operations, Marketing and other PandaDoc functional areas to support the sales team’s success
About you:
- 8+ years of relevant experience in operational or administrative support in a Saleforce.com driven environment
- Experience leading a team of 4+ Revenue Operations professionals
- Strong understanding of GTM tools and best practices across various GTM roles such as BDR, SDR, full cycle Account Executives
- Business ownership of a system/tool and demonstrated value
- Ability to accurately enter and manipulate data, as well as discover data inaccuracies, within Salesforce
- Strong proficiency in business applications (such as Google or Microsoft)
Benefits
Employees may be able to purchase company stock (or receive annual bonuses)
Employees (and their families) may enroll in the company’s medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans. Employees will also receive 13.34+ hours of paid time off per month, 6 self care days, birthday PTO day, and 10 company paid holidays off per year
