Overview
Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
- Taskrabbit is a remote-first company with employees distributed across the US and EU
- 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
- DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020
You’ll love working here because:
- Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
- The Values.
- Care Deeply. We take time to be present and partner with our team and communities.
- Level Up. We navigate through ambiguity and go the extra mile.
- Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
- Lead The Future Together. We value entrepreneurship and are inspired by action
- The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
- The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
About the Role
As a Product Operations Specialist on our Product Strategy & Operations team, you will serve as a critical bridge between the product team and customer-facing teams (Customer Support, Customer Success). Your goal will be to ensure that our products are launched successfully. You will partner closely with Product Managers, Product Marketing and Operational Excellence to ensure that our customer-facing teams have the tools, skills and documentation to support new products, features, and product changes.
Join us in transforming lives, one task at a time.
What You’ll Work On:
- Own product launch readiness activities to ensure that customer facing teams (Customer Support, Tasker Success) are ready with the information and processes required to support new products, features, and product changes.
- Serve as the project manager on multiple product launches from end-to-end, partnering with Product Managers to develop product launch strategies and manage project objectives, outcomes, and success measures through post-launch.
- Create documentation and training materials to equip Customer Support teams with the information needed to effectively respond to and resolve customer contacts about new products, features, or changes.
- Partner with Product Marketing to develop internal and customer-facing communications strategies.
- Quantify potential impact of product changes on customer support volume (i.e. increase in calls, emails, social media or chatbot messages).
- Identify risks, key problem areas and/or locales that will be impacted by the new product launches & scope out possible solutions to address these issues.
- Monitor post-launch impacts and respond where necessary.
- Aggregate voice of the customer (VoC) feedback, fielding questions and gathering input from internal stakeholder teams. In collaboration with UX research, deliver actionable customer insights to Product Managers.
- Continuously look for opportunities to improve the efficiency of product teams by defining, documenting, and operationalizing processes around how we develop and deliver our product.
Your Areas Of Expertise:
- We welcome applicants from a variety of backgrounds and experiences. Below gives you a sense of how we’re thinking about what you’ll need to be successful in the role.
- Understanding of (and excitement to learn more about!) the end-to-end product lifecycle.
- Excellent communicator: Able to distill and communicate complex, technical ideas in simple terms for everyone to understand. Actively listens to others with the intent to understand. Detail-oriented and skilled in both written and verbal communication.
- Proactive: Independently capable of seeking information in an unstructured environment, solving challenging problems, and escalating issues as needed. Able to act with limited oversight on a day-to-day basis, balancing multiple projects and priorities.
- Relationship-builder: Able to build trust quickly with a high degree of empathy. Skilled at managing cross-functional relationships.
Team-first attitude: Motivated to work collaboratively in a fast-paced, ever-changing environment. Open to learning new skills to get the job done.
Bonus Points
- 2-3 years of experience in project or program management
- Experience working with front-line customer support/service/success teams
- Proficient in G-suite and JIRA
- Frequent user of Taskrabbit (as a Client and/or Tasker)
About the Product Strategy & Operations Team
We are a small but mighty team responsible for developing insights-based product strategies and go-to-market plans to drive Taskrabbit’s overall product strategy and roadmap. We support our product management team across the end-to-end product lifecycle from insights, to strategy, to operating processes, to launch readiness, to post-launch measurement & enhancement.
About Taskrabbit:
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
Taskrabbit’s commitment to Diversity and Inclusion:
An Active Commitment to Equity within our Company and Platform.
We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
