Overview

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we’re good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 35 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide.

Join our 100% remote team and start your adventure with komoot.

About the role

We’re looking for a dedicated Partner Success Manager. 

This is the first role of its kind at komoot, meaning  you’ll have the unique opportunity to define what partner success looks like for us. We’ve already made great progress in this direction by launching the komoot Academy, a self-paced education program teaching partners how to use komoot for their needs. 

Now, we want to take this to the next level. 

You’ll be responsible for ensuring that partners have an amazing experience from the moment they sign up to the Academy to the time they publish their first piece of content on komoot. You’ll help us refine every process and touchpoint throughout that journey and create a process that empowers partners to use komoot to its fullest potential.

We want to establish these processes in the DACH market to start with and scale these to additional markets as we grow, particularly in France and Italy.

You’ll work closely with Betty, our Senior Marketing Partnerships Manager, and Iris and Tobi from our Sponsored Collections squad

Ready for your next adventure?

What you will do

  • Your goal is to ensure that partners are successful using komoot and publishing their content on the platform.
  • Build strong rapport with partners in the tourism sector, understanding their needs and effectively communicating komoot’s value proposition.
  • Help partners complete the komoot Academy and continuously evolve it, improving user education on tools, reports, and community trends.
  • Design and establish the ideal partner journey for active partners, in conjunction with Betty.
  • Optimize our existing setup to provide a high-touch experience while ensuring scalability.
  • Collaborate with our Editorial Team to ensure partner content is high quality and great for komoot users.
  • Track the performance of partner content and proactively identify opportunities to improve it.
  • Represent komoot at a few in-person conferences a year in the DACH region.

Why you will love it

  • Your work will contribute to helping millions of people enjoy great outdoor experiences.
  • We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.
  • You can work from wherever you want, be it a beach, the mountains, your house, or anywhere else that lies in any time zone between UTC-1 and UTC+3.
  • We have your costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.
  • You’ll become an essential part of our diverse and international team with colleagues based in 20+ countries across Europe.
  • 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.
  • We love seeing people grow. That’s why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!

You’ll be successful in this role if you

  • Have 5+ years of experience in customer success management.
  • Demonstrate a proven track record in developing and managing successful partner programs.
  • Have designed self-service and self-paced education programs for customers or partners.
  • Have a business-oriented mindset coupled with excellent communication skills.
  • Are enthusiastic about scalable processes and passionate about delivering exceptional customer experiences.
  • Have a proactive, results-oriented, and solution-driven attitude.
  • Enjoy occasionally attending conferences and meeting with partners in person.
  • Bring a sense of fun to your work and don’t take yourself too seriously! Our Sponsored Collections squad is driven by ambitious goals while keeping an infectious enthusiasm and a light-hearted spirit.
  • Are fully fluent in both English and German. Additional languages (especially French or Italian) are a big plus.
  • Are familiar with komoot and our existing features like Collections, Tours, Highlights, or OpenStreetMap. This isn’t essential but it’s a big plus.

Not sure if you meet all requirements above? Don’t sweat it – if you think you’re the right person anyway, we’d love to hear from you!

Curious about how we work?

  • Core Communication time between 10 am – 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.
  • We work on a project basis in cross functional teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.
  • Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.
  • We connect in person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.
  • We use tools like Trello, Slack, Miro, Zoom, and Google Workspace on a daily basis to stay connected, collaborate easily, and manage projects.

Dive a little deeper and learn…

  • More about our team here: Meet the Team
  • More about how we work here: How We Work
  • More about our recruitment process, salary and FAQs here: FAQs

We support diversity and inclusivity and welcome all prospective applicants.  We have an ongoing recruitment process (no deadlines) – if this role is online, it means it’s still open!