Transcarent is the One Place for health and care. We cut through the complexity, making it easy for people to access high-quality, affordable care. With a personalized app tailored for each Member, an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions, Transcarent eliminates the guesswork to confidently guide Members to the right level of care. We take accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs. At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for our offering.
Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver “not just better but different” experiences for our members.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
About this role
The Operations Manager role will report to the Director of Services Enablement where you will be planning, evaluating, and overseeing the Care Support Services operations of a fast-paced care delivery model for multiple complex care experiences while ensuring our services are provided in accordance with Transcarent policies and procedures. You will be instrumental in creating processes that support our care coordinators, health guides and intake coordinators and will work closely with the clinical operations and enablement team to ensure a positive Member experience and commitment to results.
What you’ll do
- Manages daily operations of the Care Support Services teams across the full set of Transcarent products and care experiences (Surgery Care, Everyday Care, Oncology, BH, MSK, Weight Health.). This includes phone vendor support, scheduling, and time management.
- Establishes, communicates, implements and maintains operations-related policies and playbooks to ensure a quality, consistent, and effective experience is delivered to members.
- Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes.
- Owns operational reporting and analysis for the Care Support Services teams, partnering with Performance Analytics and Technical Operations for report creation and maintenance.
- Supports leadership review of important corporate objectives such as cost estimates, vendor requirements, and staffing requirements.
- Collaborates with Care Support Services leadership and across departments to meet company goals while supplying expertise and guidance on operations related projects and systems.
- Coach, manage, and empower team of Travel Coordinators while proactively managing performance.
- Serves as the primary owner of departmental communication and documentation, ensuring ongoing accuracy and maintenance.
What we’re looking for
- Bachelor’s degree required; master’s degree preferred
- 5+ years of work experience in operations, service delivery management, and consumer/clinical and health care provider-focused products
- Ability to be flexible and embrace change while remaining highly organized.
- Health care industry knowledge and associated work experience highly preferred
- Health care call center operations experience preferred
- 5+ years of leadership or management experience preferred; experience building and leading high functioning teams with multiple direct reports
- Demonstrated project management skills and ability to multitask and prioritize using a continuous improvement mindset
- Analytics and problem-solving skills with attention to detail
- Excellent communication skills; Highly collaborative and flexible
- Strong supervisory and leadership skills; a “accountability first” mindset
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent’s total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
