Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

As a Product Manager focused on Consumer Experience, you will lead a cross-functional team responsible for creating magic for our customers. Specifically, you will work on products that improve the delivery experience for the package recipient and make Brands (the partners we deliver for) excited to work with us. This PM will be instrumental in shaping and bringing to life this holistic vision. This includes a heavy focus on the data infrastructure, the new Consumer mobile app (Veho Mobile), and Consumer notifications. This role will play an important strategic role in shaping the long term direction for the Veho customer experience.

Responsibilities Include:

  • Collaborating with engineering, design, and horizontal business partners
  • Creating an overarching consumer strategy and ecosystem in close partnership with the Client team
  • Creating a prioritized roadmap and rapidly launching features for Veho’s consumer data ecosystem, mobile app and growing messaging system
  • Conducting user research
  • Understand and synthesize security and compliance requirements in PRD’s
  • Designing, running, and evaluating experiments
  • Making customer insight and data backed recommendations
  • Developing rich PRD’s which inform and guide the team
  • Mocking up wireframes in tools such a Figma
  • Creating stories to clearly articulate intent for the Engineering team
  • Autonomously owning features from concept to maturity

Required Qualifications:

  • 5+ years of relevant work experience in Product Management
  • 3+ years experience coordinating between multiple project stakeholders, technical program managers, and software development teams

Preferred Qualifications:

  • 4 year Bachelor’s degree in Computer Science, Engineering, or a related field
  • Experience building consumer facing mobile applications
  • Ability to move with a high degree of velocity while balancing quality
  • Experience with exceptional customer facing digital products
  • Experience with digital marketing and advertising
  • Ability to communicate and influence both technical and non-technical stakeholders
  • Willingness and ability to learn and lean-in wherever there is a need
  • Strong analytical problem solving skills; an ability to pull and analyze data using using SQL and BI tools and take a ‘data first’ approach
  • Ruthless prioritization to focus on the most impactful features and products
  • Strong customer intuition; proven success translating customer needs into crisp product requirements
  • Ability to operate effectively in white to gray spaces
  • Passionate team player that takes ownership, is candid with feedback, and treats everyone with respect.

$170,000 – $190,000 a year

The actual salary is dependent upon many factors, such as: education, experience, and skills. The pay range is subject to the discretion of the Company.

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission:  to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.  We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people.  We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.

Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.