UK/Europe (Remote or Hybrid, it’s up to you!)
£28,000 – £35,000 base pa (dependent on experience)
Our Perks
❤️ Monthly Health & Wellness budget, increasing with length of service
Annual Learning and Development budget, increasing with length of service
♂️ Flexible working in a choice-first environment – we trust the way you want to work!
Work From Home Allowance, which renews every two-years
25 Holiday Days + your local bank holidays, plus an extra day for every year of service
Your birthday off
Paid sick leave
Enhanced Family Leave (UK Only)
Fertility Leave
Neonatal Leave
⚕️ Optional Healthcare Plan
Life & income protection (Location dependent)
Employee Assistance Programme (UK Only)
The ability to share in the company’s success through options
Perks including discounts on cinema tickets, utilities and more
Annual Chattermill summits plus regular socials throughout the year
If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace
♀️ The Role ♀️
Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh etc. put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit feedback to enable our customers to identify what they should do next.
We’re now looking for a talented Insights Analyst to join the team!
What you’ll be doing:
You’ll be helping deliver Experience Led Growth to our platinum accounts through doing data analysis to uncover impactful insights. This means you will work as part of our Insights & Strategy team to:
- Conduct data analysis using the Chattermill platform
- Support our Experience Led Growth Consultants with high quality and timely data driven insights to deliver to clients
- Identify opportunities for clients to improve their Customer Experience outcomes such as their Net Promoter Score
- Create Insight Dashboards and Powerpoint Presentations
- Present Insights back to clients to help improve their customer experience, growth, and retention
What you’ll need:
- Experience running experiments using a combination of quantitative and qualitative data analysis
- Experience using data analysis tool(s) and to garner insights through the Chattermill platform
- The ability to storytell and convey insights through data in an engaging way
- Good communication skills and the ability to convey technical concepts to a nontechnical audience
- Great attention to detail
- A structured approach to problem solving
- Confident presentation skills
- A collaborative mindset and way of working
- A proven track record of working to deadlines
✨ Who we are
Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights. Often, these would be out of date by the time they reached decision-makers. And it was also financially out of reach for most companies. When they started what eventually became Chattermill, they had a hunch that they could use the newly available tech of deep learning to help companies find insights amidst messy data. Their vision was to take what agencies and cutting-edge brands were doing by hand and automate it. Today, our Unified Customer Intelligence platform is used by the world’s best-loved customer-centric companies, including Uber, HelloFresh, Wise, and more, all of whom can now see and act on their customer reality.
Our Mission & Vision
- Our mission is to empower teams to see their customer reality
- Our vision is to analyse over a billion pieces of customer feedback by 2027
Our Hiring Process
- Let’s introduce ourselves – you’ll have an introductory call with our People & Talent team – we’d love to learn more about you, your ambitions, and what you’re looking for in your next step.
- Show us what you’ve got – you’ll complete a data analysis take home task.
- Get to know your would-be team – You’ll have a call with Dmitry Isupov, our CSO and your would-be manager, as well as our Experience Led Growth Consultant. This will be an opportunity to discuss your task, show off your experience, and get to know the people you’ll work most closely with.
- How our values and your career goals align – you’ll have a call with our co-founder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth.
Our Values
- We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
- We believe in the power of trust – Whether it’s with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
- We act as responsible owners – Whether it’s about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
- We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.
- We set our ambitions high but stay humble – We’ve come together to build a product and a category that’s never been seen before. While we’re an ambitious bunch with lofty goals, we don’t approach this goal carelessly.
- We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!
Diversity & Inclusion
We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!
