SafetyWing is seeking a Head of Platforms to lead and grow relationships with our platform accounts, ensuring they deliver exceptional value to their users. This role combines strategic account management, growth-driven initiatives, and customer advocacy to create a seamless, scalable platform experience. As a key leader, you’ll balance big-picture thinking with hands-on execution, working directly with platform partners to optimize their success while driving our company’s growth.

We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple health, insurance, and retirement products for remote workers worldwide as a replacement for national welfare systems.

Your responsibilities will include

  • Managing and owning strategic relationships with platform partners to drive growth and retention
  • Developing and executing strategies to scale the platform channel effectively
  • Running education and adoption campaigns for platform partners and their users
  • Delivering a proactive customer experience by resolving issues and predicting/removing roadblocks
  • Collaborating cross-functionally to implement feedback and improve platform API functionality
  • Analyzing key metrics to identify opportunities for growth and improvement

We are looking for someone who

  • Has multiple years of experience in a B2B customer/partner success role, ideally working with platforms or benefits-related products
  • Has experience creating and executing scalable strategies and driving growth initiatives
  • Is comfortable with API-led products and capable of communicating their value to clients
  • Thrives in ambiguity, takes initiative, and solves complex problems independently
  • Excels at cross-functional collaboration and has strong communication and interpersonal skills
  • Has strong analytical skills, with the ability to read and interpret data, identify trends, and use insights to drive strategic decisions
  • Can anticipate customer needs and act as a trusted advisor to high-impact platform partners
We like to work with people who:
  • Want to help build a global social safety net on the Internet.
  • Think for themselves instead of copying others.
  • Are willing to try new things, even with the risk of failure.
  • Are intellectually curious and open to new ideas.
  • Are creative and bold in the face of any problems.
  • Have strong integrity and do the right thing.

What we offer

  • Fully remote work environment – work from anywhere globally
  • Competitive salary and equity compensation
  • Premium health insurance that travels with you
  • A personal development budget
  • Laptop and office stipends
  • A minimum of four weeks of vacation per year
  • Travel insurance any time you travel
  • Multiple team gatherings per year in amazing locations—our previous meetups were in Mexico, Bali, Siglufjörður and Hoi An
We are looking forward to hearing from you!

About SafetyWing

SafetyWing was founded to support nomads like ourselves by building an adaptable software-based global social safety net.
Our products are created by a fully remote team distributed across the globe and stretching ten timezones while headquartered in San Francisco.
We’re here to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone.