Overview

SafetyWing is seeking a Head of Insurance Operations to build and lead our global insurance operations. You’ll own everything from underwriting coordination to claims oversight – making sure our systems are smooth, scalable, and ready to grow with us. This role is about creating efficient processes, solving operational challenges, and ensuring that all our members have a joyful experience.

We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple health, insurance, and retirement products for remote workers worldwide as a replacement for national welfare systems.

‍ Your responsibilities will include

  • Overseeing the full insurance operations lifecycle – from underwriting coordination to claims resolution – ensuring speed, accuracy, and fairness at every step
  • Building and leading a strong insurance operations team that delivers excellent service
  • Monitoring claims handling to ensure members receive fair outcomes, clear communication, and a consistently positive experience
  • Managing relationships with partners to ensure smooth collaboration
  • Creating and maintaining clear step-by-step procedures, process maps, and documentation so the team can work consistently and scale easily
  • Leading the creation and implementation of business continuity and resilience plans
  • Ensuring all operations meet global compliance requirements and industry standards (in close partnership with the compliance team)
  • Partnering with product, engineering, and finance teams to introduce tools that automate and improve workflows
  • Using data to track performance, solve problems, and guide continuous improvements

We are looking for someone who

  • Has 5+ years of experience in insurance operations or healthcare, with a proven track record of building scalable systems
  • Understands insurance products, compliance requirements, and operational best practices
  • Loves solving problems with creative, scalable solutions
  • Is analytical and metrics-oriented, able to analyze data, identify issues, and develop effective solutions
  • Understands the broader business context and can make informed, strategic decisions
  • Has strong leadership skills and experience growing high-performing teams
We like to work with people who:
  • Want to help build a global social safety net on the Internet
  • Think for themselves instead of copying others
  • Are willing to try new things, even with the risk of failure
  • Are intellectually curious and open to new ideas
  • Are creative and bold in the face of any problems
  • Have strong integrity and do the right thing

What we offer

  • Fully remote work environment – work from anywhere globally
  • Transparent compensation and equity
  • Our own Global Safety Net, giving you worldwide health, income, and travel coverage
  • A minimum of four weeks of vacation per year
  • Yearly personal development budget and office allowance
  • A new laptop
  • An annual team gathering in amazing locations—our previous meetups were in Japan, Mexico, Bali, Siglufjörður and Hoi An
We look forward to hear from you!

About SafetyWing

SafetyWing was founded to support nomads like ourselves by building an adaptable software-based global social safety net.
Our products are created by a fully remote team distributed across the globe and stretching ten timezones while headquartered in San Francisco.
We’re here to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone.