Overview
Gentem is building the infrastructure to power the future of health services reimbursements. Complexity, friction and waste are the main features of healthcare transactions. Our mission is to help healthcare providers so they can spend more time with their patients. Our approach helps doctors build independently thriving practices and elevate the entire healthcare experience for patients. Gentem leverages cutting-edge technology in machine learning, automation and fintech to accomplish this mission.
Who We Are
Our team hails from Stanford, Facebook, Johns Hopkins and JP Morgan. We are seeking driven and passionate people to join us in the mission to transform the healthcare industry.
The Role
Head of Customer Success is a leadership role with the opportunity to build the team over time as Gentem continues to grow. As the Head of Customer Success, you have experience leading a team focused on customer implementation, account management and retention.
The Job
- Create and oversee both implementation and account management processes across our three product lines in partnership with the Revenue Cycle Management team in order to hit NPS goals
- Drive strategic value to customers while also focusing on revenue growth in partnership with the Sales organization through up-sell and cross-sell
- Implement benchmarks to achieve customer retention, up-sell/cross-sell, and time to onboard goals
- Create a plan aligned with Sales projections to hit KPI service targets and execute against aggressive timelines
About You
- 3+ Years of Healthcare Experience required; In depth knowledge of the healthcare ecosystem & industry trends
- 5+ years of experience leading Enterprise or Strategic accounts in fast growing B2B SaaS organizations
- Knowledgeable in HIPAA patient privacy regulations
- Experience growing a customer success organization & managing/mentoring teams
- Track record of implementing metrics driven strategies to drive revenue growth through expansion and account retention
- Expert customer communication at both executive and functional levels, including presentation and project management skills to align internal and external stakeholders and drive key initiatives forward
- Ability to handle multiple requests and interruptions throughout the day, as well as changing priorities and deadlines in an efficient and effective manner
- Excellent verbal and written comm
What we offer
Gentem is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. We provide:
– Generous, flexible vacation
– Premium medical plans (We are a healthcare startup after all!)
– 99% paid premium for dental and vision
– LTD , STD, and Life Insurances
– Employer Sponsored 401 (k)
– Employee Assistance Programs for your Physical, Mental, Social, and Financial Health
– Paid Parental Leave
– Adoption Assistance
– WFH (We are a fully remote team!)
