Customer Support Specialist

About Southwest Cyberport:

Southwest Cyberport is a leader in the technology and cybersecurity industry, dedicated to providing innovative solutions that empower businesses and individuals to thrive in a digital world. We specialize in cutting-edge cybersecurity services, cloud solutions, and IT infrastructure, ensuring our clients can operate with confidence and security. At Southwest Cyberport, we are driven by our mission to protect and enhance the digital experience for organizations worldwide.

Why Join Southwest Cyberport?

Global Impact: Work for a company that is at the forefront of improving cybersecurity and digital safety on a global scale.
Work-Life Balance: Enjoy the flexibility of a fully remote position with adaptable working hours.
Career Growth: Southwest Cyberport is committed to fostering your development with continuous training, mentoring, and career advancement opportunities.
Purpose-Driven Work: Join a team with a mission to protect and enhance the digital experiences of organizations across the world.

Role Overview:

As a Remote Customer Support Specialist at Southwest Cyberport, you will be instrumental in providing exceptional service and support to our clients, ensuring that their inquiries are addressed in a timely and effective manner. You will be the first point of contact for customers, assisting with technical questions, troubleshooting, and providing solutions to a range of issues. This remote, full-time position offers the opportunity to work from anywhere.

Note: This position is U.S.-based only. Candidates must be eligible to work in the U.S. for the duration of employment.

Key Responsibilities:

Customer Support: Respond to inquiries from clients, customers, and users via phone, email, or chat, resolving issues quickly and ensuring customer satisfaction.

Product Knowledge: Gain a deep understanding of Southwest Cyberport’s services and products to offer expert guidance and support.

Problem-Solving: Troubleshoot and resolve customer issues related to cybersecurity, product orders, technical support, and billing inquiries.

Documentation: Maintain accurate records of customer interactions and track issues in the CRM system to ensure they are resolved promptly.

Collaboration: Work closely with internal teams, including technical support, sales, and customer service, to address customer needs and escalate more complex issues when necessary.

Continuous Improvement: Contribute feedback to enhance operational efficiency and customer experience.
Qualifications:

Strong Work Ethic and Team Collaboration: Self-motivated, proactive, and able to manage tasks independently while thriving in a remote, team-oriented environment.

Proven Experience in Customer Support: Experience in customer support, ideally in a technical or remote setting, with proficiency in assisting customers via phone, email, or chat.

Excellent Communication Skills: Clear, professional, and empathetic communication, both verbal and written, with the ability to explain complex information in an understandable way.

Experience with Support Tools and MS Office: Proficiency in CRM systems (e.g., Salesforce, Zendesk), ticketing software (e.g., Freshdesk, Jira), and Microsoft Office (Word, Excel, Outlook).

Attention to Detail and Accuracy: Strong focus on ensuring customer information is accurately recorded and issues are resolved.

Troubleshooting and Problem-Solving Skills: Ability to address and resolve basic technical, billing, or service-related concerns.

Organization and Time Management: Skilled in managing multiple inquiries and tasks while maintaining high service quality.

Customer-First Mindset: Dedicated to providing a positive customer experience and going above and beyond to meet client needs.

Why You’ll Love Working at Southwest Cyberport:

Fully Remote Position: Work from home, with flexible hours that enhance your work-life balance.

Extensive Training: Access to a comprehensive training program to develop your technical and customer support skills.

Competitive Salary & Benefits: Enjoy a competitive salary with health insurance, 401(k) plans, paid time off, and professional development opportunities.

Inclusive Culture: Be part of a diverse, collaborative, and inclusive team that values your contributions.
Meaningful Work: Contribute to Southwest Cyberport’s mission to ensure the security and integrity of digital spaces across the world.

How to Apply:

If you’re eager to be part of an innovative company that offers growth, flexibility, and the chance to make a difference in cybersecurity, apply today! Submit your resume and a brief cover letter explaining why you’re the ideal fit for the Remote Customer Support Specialist position at Southwest Cyberport.

Southwest Cyberport is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to hearing from you!