LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we’re building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.


The Strategic Account Manager position is a pivotal role at LivePerson. You are the face of LivePerson to customers and the main focal point for all related topics. You will report to the Senior Director of Customer Strategy and Innovation. LivePerson’s goal is to connect consumers with brands through LivePerson’s set of AI solutions and innovative channels. An Account Manager’s focus is to retain and grow their Book of Business by identifying the unique value for each brand, maintain close relationships with key stakeholders and ultimately expand each account in terms of the solutions LivePerson has to offer.

You will: 

  • Drive growth by identifying upgrade opportunities and generating new revenues with existing customers.
  • Develop relationships to serve as a trusted consultant with customers to optimize their online engagement strategy.
  • Understand how to build and present a LivePerson sales story using data and insights.
  • Generate business plans to define your strategies and tactics.
  • Understand and adapt to LivePerson’s ongoing product and technology developments.
  • Manage multiple cross-product opportunities and projects.
  • Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization.

You have:

  • Tech savvy with good analytical skills.
  • 3 plus year’s experience in international B2B customer facing positions with a proven sales record.
  • A strong understanding of businesses and digital trends.
  • Customer oriented and excellent communication skills.
  • Excellent presentation skills.
  • Proven experience in customer facing roles, via telephone, web and face to face.
  • Understanding of e-commerce business needs.
  • Experience in working with multiple stakeholders (Product, procurement, legal etc).
  • Ability to think and act independently
  • Curiosity & resourcefulness to understand brands internal process.


The compensation range for this role will be between $145,000 to $160,000. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

  • Health: medical, mental, dental, and vision
  • Time away: Discretionary PTO and 11 public holidays
  • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
  • Family: parental leave, maternity support, fertility services
  • Development: tuition reimbursement, native AI learning
  • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts