Customer Success Architect

CUSTOMER SUCCESS ARCHITECT

We’re looking to expand our customer success team and looking for a Customer Solutions Architect with proven experience implementing solutions within or for enterprise customers. Our company is interested in candidates with an entrepreneurial spirit and a strong ability to foster and build long-term relationships. However, this isn’t your average engineering role. You will be part of an exciting and dedicated cross-functional team responsible for customer success. A team that will help identify roadblocks, implement solutions to remove obstacles, help facilitate and coordinate important activities, and contribute to the overall customer success.

RESPONSIBILITIES:

• Work collaboratively with cross-functional teams to onboard clients onto the Client’s platform
• Gather and review business requirements, document them into functional or technical requirements for platform configuration, and gain acceptance
• Be the client data expert and work with the delivery team to map client data to the Client’s platform and work with the delivery team to resolve data gaps and risks
• Support clients throughout the solution implementation journey and leverage the acquired business knowledge to support them post-production
• Ensure high quality, on-time delivery of solutions under tight deadlines to meet business needs
• Anticipate and communicate business risks, while providing mitigation recommendations to clients and internal counterparts
• Compile insights and analysis into excel, powerpoint, or other formats as required, aligning measurement approach with internal Analytics team to ensure consistency in data representation

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or equivalent experience
• Strong consultative customer-facing solution design experience, with demonstrated business acumen in a variety of domains
• Ability to relay a business problem in a clear and concise way from the customer to our product and engineering teams
• Strong personal leadership and collaborative skills, combined with comprehensive, practical experience and knowledge in the end-to-end delivery of complex solutions
• Experience with schema design, dimensional data modeling, and writing advanced SQL queries
• Experience in relational databases such as Oracle, MySQL, SQL Server, or PostgreSQL
• Experience in data warehousing and building ETL solutions for data processing pipelines an asset