Overview

As a Customer Experience Specialist at Toggl Hire, you’ll play a vital role in ensuring our customers have an exceptional experience with our product. This hybrid position combines elements of support, customer success, and sales, making it the only customer-facing role on our team and serving as the essential link between our customers and our product team.

Your responsibilities will include:

  • Deliver engaging and informative product demos that showcase Toggl Hire’s features and benefits to potential clients
  • Provide outstanding customer support by promptly and effectively handling support tickets, resolving issues, and ensuring customer satisfaction
  • Wear multiple hats and seamlessly transition between support, customer success, and sales tasks, as required by the unique demands of this hybrid role
  • Maintain and update our knowledge base to provide accurate and helpful resources for customers
  • Conduct after-demo outreach to ensure customer success, gather feedback, and identify potential opportunities for upselling
  • Act as a liaison between customers and our product team, funneling valuable feedback and insights to drive product improvements
  • Experiment with new ideas to improve retention and reduce churn

Requirements

  • Proven experience in customer support, customer success, sales, or a similar role
  • Proven track record of delivering exceptional customer service and support across multiple functions
  • Excellent communication and presentation skills, with the ability to effectively convey complex ideas and concepts to diverse audiences
  • Detail-oriented and organized, with strong problem-solving and analytical skills
  • Comfortable working in a fast-paced, remote environment with team members from around the world
  • Experience with CRM, customer support, and ticketing platforms (e.g., Zendesk, Salesforce, Intercom)

You can work from anywhere in Europe.

The salary for this position is 45 000€ annually and we are committed to increasing salaries every year based on company and individual performance.

About You

We’re looking for a Customer Experience Specialist who:

  • Is located in a country situated in Europe
  • Has excellent communication skills in English, both spoken and written. Any other language is a plus
  • Focuses on solutions and getting things done, while sticking to deadlines
  • Is proactive and speaks up when they see something wrong but always makes sure to treat others with respect and kindness
  • You get energized by talking to people
  • Is a great team player and excellent communicator, working well with specialists like developers, growth teams, and stakeholders, and always seeking to learn and improve
  • Likes transparency, openness, and asking questions
  • You have previous experience in a customer-facing role, ideally in a SaaS company.
  • You are a team player who acts with a sense of urgency and adapts to a fast-paced and ever-changing environment.
  • You are Tech-savvy; you can identify the root of the problem on your own before escalating it to a dev team.

If you’re passionate about customer experience and excited to work in a fast-paced, innovative environment, we’d love to meet you!

Benefits

  • Freedom to choose when and how much you work—we only measure results
  • 24 days of paid time off a year, plus your local holidays
  • In-person meetups for team-building (expenses covered)
  • 4-6 weeks paid sabbatical (depending on tenure)
  • Laptop budget up to 2,500€ and it renews every 3 years
  • €2,000 budget to set up your home office and an additional €300 every year after 3 years of tenure
  • €250 per month for co-working space membership and/or internet service at home
  • €4,000 per year contribution to use for training, workshops, and conferences
  • €2,000 per year contribution for any equipment or services to improve and/or maintain your physical and mental health
  • Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)
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