We are looking for experienced Customer Service Advisors to join our expanding team.
Over the last 15 years Rebo – Outdoor Toys has become one of the UK’s fastest growing online retailers, supplying a wide range of outdoor toys to our growing customer base. Not only do we design and manufacture many of our own wood-based products on site, we also stock a wide range of children’s outdoor toys and accessories for the home market.
Here at Outdoor Toys, we want to make sure our customers have the best possible experience when shopping with us; we don’t compromise on service, quality or value for money, as we strive to give our customers the highest level of service hence ensuring great customer loyalty.
Responsibilities:
· Responding to all customer queries across several platforms including telephone and e-mail.
· Ensuring all enquiries are responded to in an effective and timely manner, whilst always aiming to provide a 5 star customer experience.
· Assisting the team in ensuring all SLAs are hit.
Knowledge and experience:
· You will have strong planning and organisational skills
· You will be self motivated, with a positive outlook and able to make decisions within your area of responsibility.
· You will be able to manage competing demands simultaneously whilst ensuring customers feel valued through your excellent communication skills.
This vacancy is for a full-time temporary position. A permanent position may be offered for the right candidate. The working hours are Monday to Friday 8.30 – 5. In busier periods, this can include evenings and weekends.
Job Types: Temporary, Remote working, Hours to suit.
About Outdoor Toys
Outdoor Toys has grown over the years to become one of the UK's largest stockists of children's toys and play equipment. Proud to be an independent, family-run business, we have almost two decades of experience selling outdoor toys.
Building on an already impressive reputation for ride on cars and kids trampolines, over the years we have been adding to our catalogue of fun outdoor toys for kids!
From swings to slides, there is something to keep all ages entertained no matter what they love to do.
Outdoor Toys are proud to be building British with our in-house design and manufacturing team. We work on everything from new kids' playhouses to climbing frames, all designed and made in the UK.
We also stock children’s toys from major brands such as BERG trampolines, Razor electric scooters, and Bestway swimming pools.
Our commitment to providing strong, safe & durable children’s play equipment as well as our focus on customer care has seen us grow as a company. It is the reason for our loyal customer base and has even gained Outdoor Toys an award for Fastest Growing Retailer.
And we have recently added a dedicated fleet of delivery vans to ensure your order gets to you as quickly and efficiently as possible.
From the original design and raw materials through to the finished item arriving on your doorstep, you can rest assured every step of the process is under control and in the safe hands of a family-focused company born from a small dream in the Welsh countryside.
