The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

About Trevor

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people.  We are a non-profit that provides 24/7 life-saving support via phone, text, and chat.  We also operate the world’s largest safe space social networking site for LGBTQ youth, and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. The Trevor Project is currently negotiating the first collective bargaining agreement with the union that will cover the terms and conditions of employment for this position.

Role: Crisis Worker – Lifeline

Reports to: Crisis Services Manager of Lifeline Counselors

Location: This role will be based in the continental US, Alaska, or Hawaii

Hours: Full-time

Salary Range: $26.00 per hour, plus an additional $2/hour for hours worked between 11 pm and 7 am.

All available shifts and schedules require evening or overnight hours and at least one weekend day (Saturday or Sunday).

Overview of the role

Our Crisis Workers do the work Trevor was founded to do: they pick up the phone when LGBTQ youth need someone to talk to. TrevorLifeline, the only national crisis intervention and suicide prevention lifeline for LGBTQ young people under 25, operates 24/7 through the hard work of our amazing Crisis Workers. In addition to providing direct crisis counseling, Crisis Workers are responsible for key administrative tasks required to provide high-quality, continuous crisis support.

Please note: Because the Lifeline Crisis Worker role is mission-critical to our organization and because we employ a large number of these positions, we interview for this role even when we don’t have a currently open position. Candidates who complete the interview process will be added to our Eligibility List and we will reach out to you when a position becomes available. Our Recruiters will share more details about the process during the initial phone screen and will keep in close touch throughout the interview process.

Who you are

  • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
  • Not easily shaken. You’re someone who can maintain compassion for  LGBTQ young people but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting.
  • Clear Communicator. You are good with your words and others enjoy speaking with you. You communicate well in person and in writing. You understand that being a good communicator requires active listening.
  • Experienced and grounded. You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged.
  • Organized and efficient. You know how to multitask successfully. You know how to prioritize and can do so with minimal supervision.
  • Flexible. Our crisis intervention programs are 24/7, so we need life-savers who are willing and able to work late nights into the early morning. Coffee/tea lovers are welcome!
  • Team player.  You love collaborating. You dig learning from your peers. You’re great at getting/giving respectful and productive feedback from your supervisor and fellow co-workers.
  • Mission aligned. Demonstrates awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.

What you’ll do

  • Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
  • Continually grow your LGBTQ competency and awareness
  • Successfully complete mandatory training
  • Provide suicide prevention and crisis intervention counseling to LGBTQ young people nationwide via phone (at least 30 hours/week)
  • Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity, and suicidal ideation
  • Work with contacts at risk for suicide, as well as provide support to fellow counselors
  • Assist with abuse reporting, training, supporting counselors on-shift, protocol updates, and other administrative tasks, per the discretion of the Manager of Lifeline Counselors and Lifeline Associate(s)
  • Other relevant tasks, duties, or special projects as assigned

Why Trevor?

  • A career that truly makes a difference in the lives of LGBTQ young people–every single day
  • Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, vision AND basic life insurance)
  • Flexible Spending Accounts
  • Employee Assistance Program to  help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
  • Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
  • Pet insurance
  • Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
  • Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
  • Online Subscription to Headspace, a digital mindfulness and meditation platform

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.

Requirements for this role

  • A quiet space where you can take calls privately
  • Reliable high-speed internet access (stipend provided)
  • Willingness and ability to work a regular shift of evening or overnight hours and at least one weekend day (Saturday or Sunday).

$26 – $26 an hour

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.