Superside is looking for a solutions-oriented Operations Insights Specialist to join our Performance Team and help deliver exceptional creative experiences. In this role, you’ll be part of a core function in the Talent department, responsible for tracking insights, reporting on customer sentiment, and continuously improving project processes. If you have a customer-focused mindset, attention to detail, and a passion for insights, this role offers an exciting opportunity to make a meaningful impact.

What you’ll be doing

    • Track and report on customer concerns and sentiment, providing insights that inform our approach to customer satisfaction
    • Monitor interactions between Superside and customers to identify early signs of challenges, ensuring timely action to address them
    • Support the Operations Insights and Performance team in optimizing project processes for efficiency and quality
    • Conduct insights tracking on projects from your account portfolio, ensuring data accuracy and relevance
    • Identify and promote best practices among Creative Project Managers and Creative teams
    • Become an expert on project processes, serving as a resource and advisor for team members

What you’ll need to succeed

    • Strong commitment to quality, accountability, and reliability in all work
    • Excellent English communication skills, both verbal and writtenOutstanding attention to detail and analytical abilities
    • Proficiency with Google Sheets and Slack; familiarity with other productivity tools is a plus
    • Eagerness to learn and adapt quickly in a fast-paced environment
    • Previous experience in operations or customer support is beneficial