The Global Nielsen Media Client Service & Sales team provides modern and effective services that meet client needs quicker, while giving Nielsen more control over how we service our clients. We will create capacity to elevate the work we do with clients to focus on market impact and business growth. We are at the forefront of customer experience and become an agent of change as we embrace automation to navigate the complex needs of our industry and continue to be the industry leader
Nielsen Local Media | Client Support Associate
Description of Role
This role supports the client service and sales team for Nielsen Local Media. This role supports fully half of the sales and service teams in Local Media, or 25+ associates. This role is foundational to keep client service organized with product access for clients, contract management, travel, budgeting and Salesforce maintenance, communications support and more.
Attend all-hands meetings to stay current on innovations, products and company news
Provide team support on service requests, Salesforce tickets and requests, client access requests, client reports, budgeting, travel, expenses
Provide individual support to team leaders as needed
Google products: gmail, google meeting, google sheets, google docs
Office products: word, excel, powerpoint, budgeting
Excellent organization skills
Time management and ability to prioritize
Presentation skills – slide production and communication abilities
Additional Skills / Experience Required
Flexibility, ability to quickly respond to clients and associates
Good humor and resourcefulness
This role supports half of the Local CS team & is linked to ~$200M in Nielsen revenue.