Plume is a mission-driven, trans-founded company focused on radically increasing access to healthcare for the transgender and gender-nonconforming communities. Our vision is to transform healthcare for every trans life and build a virtual care home for the trans community.

As a rapidly expanding organization, we are now proudly available to more than 1 million transgender individuals in 42 states. We are an organization formed through the lived experience of trans people and fierce allies, and we welcome other heart-forward, talented individuals to join our team on this journey.

We are thrilled to open this Care Coordinator role and expect 500+ applications. We encourage you to apply and share this post with whomever you feel would be interested. Even if you are not selected for this role, we will still have your application on file for future positions.

Our Values:

We are Authentic: We opt for honest and direct conversations. We strive to be vulnerable and connect authentically.

We are Accountable: We follow up and follow through on commitments to ourselves, each other, and the community.

We are Growth-oriented: We take the initiative, we’re proactive learners, and we tackle new challenges.

We are Inclusive: We’re considerate of working across diverse experiences. Every voice is valuable in serving our vision. We have an unusual bias for seeking input.

We are Collaborative: We put “we” before I, we stay engaged and communicative when we disagree, and we can commit even if we’re not in full agreement.

We are Trans-Informed: We ask “why?” and distrust the status quo. We honor awkwardness & experimentation over polish and how things have always been done.

If our mission & values align with your own and you have a special affinity for the trans experience, read on!!

About the Role:

At Plume, we envision a member experience that provides thoughtful, expert, timely, and gender-affirming care that celebrates and enhances the quality of life for every trans person. As a Care Coordinator, you are the patients’ first point of contact. You ensure excellent patient care and satisfaction within a fully remote, telehealth environment, reporting directly to our Care Coordinator Manager. Your responsibilities include answering current and prospective patient questions and triaging inquiries to the appropriate medical staff. In addition, you ensure accurate data flow and help support our members’ labs, pharmacy, and other resource needs. As we grow and continue to expand our services, aspects of member care may encompass facilitating peer support groups and supporting care management for members.

This work is profoundly personal and heart-driven, so we want teammates who, above all else, care. We offer an affirming, trans/queer-friendly, culturally inclusive work environment that is filled with purpose and camaraderie.

Must Haves:

  • A strong understanding and appreciation for the trans experience and a desire to increase access to gender-affirming care
  • 2+ years in a customer service role with a demonstrated history of excellent customer/patient/member service
  • Great attention to detail in addition to data management and data entry skills
  • Respectful and empathetic written and verbal communication
  • Basic computer skills and comfort with learning new computer systems
  • Comfortable interfacing with patients and colleagues within a fully remote environment
  • Available to work at least one weekend day each week (Saturday or Sunday)

Compensation & Benefits:

  • $55,000 Annual Salary
  • Ground-Floor Equity
  • Medical, Dental, Vision, 401(k)
  • Free Plume and Mental Health Subscriptions

Plume is an equal opportunity employer. Trans and gender-non-confirming individuals are strongly encouraged to apply, particularly those who identify as people of color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.