About the Senior Business Operations Manager at Headspace:
Headspace is seeking an exceptional Senior Business Operations Manager to serve as an internal consultant, driving strategic insights and operational excellence across our Care Services & Operations, Direct to Consumer (D2C), and B2B business units. This role will play a pivotal role in fostering cross-functional collaboration and leading top-priority projects and critical initiatives that propel our business strategy forward. Our ideal candidate will have a strong analytical background, coupled with experience in managing and optimizing business processes.
What you will do:
Operational Excellence:
- Act as an internal consultant, collaborating closely with Care Services & Operations, D2C, and B2B teams to streamline workflows and optimize operational efficiency.
- Implement and refine operational processes to enhance service delivery and customer satisfaction across multiple business segments.
- Analyze operational data to identify trends, inefficiencies, and strategic opportunities.
Strategic Insights and Project Leadership:
- Lead and support high-impact projects and initiatives that align with business strategy, including supply/demand forecasting, subscriber model KPIs, and customer acquisition/retention strategies.
- Coordinate cross-functional teams to ensure seamless execution and alignment on strategic objectives.
- Prepare comprehensive project documentation, reports, and presentations to communicate insights and recommendations to senior leadership.
Stakeholder Engagement:
- Serve as a key liaison for internal stakeholders, fostering strong relationships across departments and business units.
- Collaborate effectively with external partners and vendors to support procurement and contract management activities.
What you will bring:
Required Skills:
- 5+ years proven experience in business operations, preferably within a similar setting
- Strategic thinker with strong analytical skills to interpret complex data and draw actionable insights
- Excellent communication and interpersonal skills, with the ability to collaborate effectively cross functionally
- Ability to roll up your sleeves and get hands-on with different areas of the business
- Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities simultaneously
- Proficiency in data analysis tools such as Excel, Google sheets, Tableau
Preferred Skills:
- A BS in Business Administration, Economics, or other business related field
- MBA designation
- Experience in a consulting firm or similar strategic advisory role
- Experience in both private and public companies is advantageous
Pay & Benefits:
The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $130,230-$183,050.
At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.
How we feel about Diversity, Equity, Inclusion and Belonging:
Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.
