Barbara ******

Barbara Nelson

929 Norwich Drive, St. Charles, MO 63301           314-650-9784              [email protected]

Professional Summary

Results-oriented individual with 25 years experience utilizing Microsoft Office. Excellent self-management skills and works great in group settings. Looking to improve communication skills and bring organization to any office.

Skills

·       Able to Multitask
·       Office Supply Management
·       Data Entry and Management
·       Schedule Creation and Management
·       Invoicing and Payments
·       Communications Management
·       Excels in Microsoft Office
·       Inventory Control

Experience

Paws Across the Rainbow, LLC-President                              February 2025-Current

St. Charles, MO

Building the metropolitan area’s first to market full service pet funeral home. We do pre-planning for pet funerals, euthanasia/reunification of beloved pets, cremation of pets, memorial service for pets, celebration of life for pets, pet related workshops, grief counseling and also building a legacy garden and park. We are also working in conjunction of the K9 10-42 Foundation to assist in covering the cost of end of life costs for service and working dogs.

Arch Admin Solutions, LLC-President                                     June 2025-Current

St. Charles, MO

This is a rebrand of Beacon Virtual Assistants. Beacon Virtual Assistants took on a contract with the State of Missouri which had absolutely nothing to do with administrative assistant services, so we rebranded the company to provide a clear idea of the services we provide. I assist small business owners with their non-profitable processes so they can focus on growing their business or spending time with their families. We have big city resources with small town values.

• Arrange schedules for management to meet with clients and business partners.
  Compose, send, receive, and distribute correspondence through letters and emails.
  Inventory office supplies and manage ordering of new supplies whenever required.
  Juggle answering phones while attending to clients in person.
  Manage dictations and transcribe them for management.
  Manage note-taking during business meetings and later compose report for management.
  Organize and manage customer invoices and payments.
  Prepare weekly logs of business activity.
  Track and maintain accounts payables/receivables.
  Design spreadsheets and documents for either internal or external use
  Assist in managing social media
  Assist in maintaining CRM program(s)

Beacon Virtual Assistants, LLC , President                                              April 2009-Current

St. Charles, MO

Own and operate the Olivette License Office (DMV) through a contract with the State of Missouri.

Assist customers is properly submitting paperwork to legally title, pay sales tax and register their vehicles with the State of Missouri.

·       Assist in answering questions about the Motor Vehicle Division of the State in order to properly submit the paperwork for any items that State deems necessary.

·       Complete automobile renewals

·       Issue temp tags

·       Issue registration stickers

·       Issue disability placards

·       Issue Missouri State Drivers License and State IDs

·       Inventory Control

·       Keep up to date on any laws and policy changes that will effect the customers

·       Hiring, training and transitioning employees

·       All HR responsibilities

·       Labor Control

·       All banking transactions and bookkeeping transactions for the office

 

Dogs On Duty, Secretary                                                 April 2014-Current

St. Peters, Mo

·       Arrange schedules for therapy dog visits

·       Compose, send, receive, and distribute correspondence through letters, emails and the GroupMe app.

·       Create and organize training materials for therapy volunteers.

·       Handle customer questions and complaints with professional courtesy.

·       Manage dictations and transcribe them for management.

·       Manage note-taking during business meetings and later compose report for management.

·       Managed the License Office that is contracted through the State of Missouri

·       Inventoried office supplies and managed ordering of new supplies whenever required.

·       Juggled answering phones while attending to clients in person.

·       Managed time cards for over 12 different employees.

·       Oversaw training of new hires in the office.

NextGen Healthcare, Quality Analyst Medical Biller                                   Aug 2008-April 2016

St. Louis, MO

·       Entered all patient information into the software.

·       Verified all insurance for correct billing.

·       Entered all charges using CPT and ICD-9 codes.

·       Researched non-payment by insurance companies.

·       Appealed denied claims to receive payments.

·       Discovered and resolved discrepancies and variances in a timely manner.

·       Managed billing for past due accounts.

·       Managed the accounting of invoices; prepared month-end, quarterly, and annual reports.

·       Processed and recorded all online transfers, journal entries, and payments.

·       Recorded daily all payments made by customers.

·       Reported all past due invoices to supervisor or management on a weekly basis.