Overview
The Customer Education Coordinator is responsible for supporting PowerSchool’s Schoology customers and the Customer Education Team in the goal of effectively conducting customer professional development and events. This includes onsite and remote professional development, customer-facing regional training events, workshops, and PowerSchool University, as well as virtual training through remote delivery tools. They will partner with the Schoology Customer Education team members to assist in managing and scheduling Schoology professional development sessions and other professional learning activities.
Responsibilities
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Responsible for customer communication and inquiries regarding event logistics, course offerings, onsite/virtual professional development services and invoicing (purchase orders).
• Aid in updating and testing content or features for event related websites and communication.
• Confirm and schedule remote and onsite professional development sessions and events.
• Helps manage daily intake of training related projects and assists in managing the activities associated with the projects.
• Conducts PD Planning calls with clients to determine a professional learning plan and coordinate logistics for the professional developement sessions (location, method of delivery, dates, technical needs).
• Assist in researching historical data and account activity regarding event related revenue.
• Act as liaison between trainers and managers, and provide training support for Implementation Project Manager inquiries.
• All other responsibilities assigned by management
Qualificiations
Qualifications include:
• Education and/or Experience
o Bachelor’s degree in related field required o ≥ 3 years of related job experience in a K-12 educational environment.
• Specialized Knowledge or Certifications o Expert computer skills; with an emphasis on: § Microsoft Office (specifically Excel and Word) § HTML is a plus § Customer Relations Management tools – Salesforce is a plus § Online meeting/conference tools § Various browsers, mobile and tablet devices
o Experience with Office 365, SharePoint, and other technical collaborative environments
• Skills and Abilities o Exceptional attention to detail, time management, and organizational skills
o Create and deliver gold standard customer experiences and adapt/respond to different types of clients with ease
o Diligent attention to tracking progress and schedules, proactively identifies and resolves challenges
o Expert at handling a high volume of work in a short period of time, handling multiple priorities simultaneously and operating in a demanding work environment o Demonstrate strong ability to successfully handle multiple projects and tasks simultaneously
o Able to clearly and concisely communicate via phone, e-mail, and live remote chat o Demonstrate ability to think independently and analyze for solutions
o Critical thinking/problem-solving skills
o Self-motivated and self-directed
o Grasping software tools and processes quickly, seeks industry best practices solutions o Exceptional ability to work cohesively with a team across multiple locations o Accepts and responds to feedback quickly and positively
