Overview

Want to work from home? Want to make an impact by working for a small company that values autonomy and working collaboratively in a team to solve challenging problems? Love learning new technologies? Then you’ll fit right into the Marketcircle team!

We’re looking for a technical support agent to join our team!

The Role:

  • Providing front-line customer service to Marketcircle’s customers
  • Troubleshooting and resolving technical issues related to our software
  • Ensure all problems are logged in detail and resolved to the satisfaction of the client
  • Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams
  • Proactively support customers by spotting trends and predicting customer needs

About you:

  • Are a strategic thinking: you have the innate ability to identity technical trends and sound the alarm as needed
  • Are detailed oriented: nothing slips past your watchful eye
  • Are empathic: you put yourself in our customer’s shoes and feel the pain and frustration they do
  • Posses a strong ability and understanding of task prioritization
  • Have excellent communication; You’re able to actively listen and are ’thick-skinned’
  • Have a proactive nature; you don’t react, you have foresight and raise the flag as needed
  • Can pick up technology easily and are committed to learning

Products you’ll encounter:

  • Zendesk
  • Daylite
  • Jira / Confluence
  • PSQL / SQLite
  • Console
  • Recurly
  • Graylog

Marketcircle Inc. is a young, fun, and distributed tech company. We believe in the power of Kaizen (continuous learning), teamwork, creativity, ownership and empathy. By embodying those core values we know we impact the lives our customers, and each other. Our mission to empower small businesses worldwide drives us to develop a native macOS and iOS app that helps thousands create organization out of what would otherwise be chaos.

Tired of a long commute to work? As long as you have reliable internet you can work from anywhere. We expect results – not monkeys sitting in cubes for 10 hours a day! Though we are mostly remote, our team tries to meet up in the office every now and again to share some laughs, build camaraderie and eat some good food! We also make it a point to do activities together, like axe throwing, escape rooms, evenings out, etc.