Overview
– Upholding the customer and user experience, providing 24×7 first-response to problems, minimizing the impact of
incidents and maintaining a secure and reliable workplace environment.
– The individual will be a member of the Information Technology team. Technical Operations Engineers monitor
computer networks and servers/systems/services in production and workplace IT for problems and security.
– Analysing problems, perform troubleshooting, lead incidents, and communicate with various groups problems
through to resolution in production and work place IT environments.
– Monitoring the wagering systems in production, other customer-facing products, promotional sites, customer operations tooling, key business systems such as data warehouse, marketing processes, workplace infrastructure, security, production datacenter, Clouds, call center environments, ensuring proactive management of events, and proper
systems optimization to maximize system uptime of critical services.
REQUIREMENTS
Experience developing run-books, procedures and ability to complete knowledge transfer to both
peers within the IT teams and other organizations.
Must pass State of Oregon Racing Commission background security check.
Familiarity with commercial cloud systems such as AWS/Google and/or other public cloud service providers.
Familiarity with the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and
firewalling; Routing Protocols (BGP, OSPF, ISIS); Quality of Service; MPLS; Ethernet.
Familiarity with troubleshooting various operating system platforms, including but not limited to Red Hat,
Microsoft server and client class operating systems, and CentOS.
A strong ownership mentality and a track record of reliability, taking responsibility for problems
and pushing through to resolution.
Familiarity with monitoring tools such as Orion, Sumologic, Statful, Vectra, Cylance, etc.
4+ years of applicable technical experience.
BENEFITS
We offer
- Fantastic working environment built on the principles of lean and self-organisation
- Fun, happy and politics-free work culture
- Competitive salaries
- Potential of international travel
- Working with high profile clients in consultancy environment
- No dress code, corporate speak or middle managers
- Flexible working
- Quarterly pay review and 6 monthly bonus