Overview

We’re on a mission to improve K-12 education in our lifetime. Want to help?

As a member of the Remind team, your job is to evangelize how communication technology will transform education 5 years from now. Remind was built to help teachers, students, and parents connect instantly on mobile devices. By offering teachers an easy way to reach students and parents where they are, with safety as a core focus, we believe relationships get stronger and education gets better. It’s that simple.

With over 31 million monthly active teachers, students, and parents connected on Remind, we are one of the fastest growing Ed-Tech companies out there. What makes Remind unique from typical tech companies is our obsessive desire to listen to and understand our teachers, parents, students, and administrators even as we grow. We do this to ensure Remind is a product that serves their needs and empowers them to build communities that positively impact students.

Remind is looking for passionate team members who are inspired by the communication challenges educators face and are excited to build a strong community of users.

Responsibilities

  • Help our users succeed by serving as their primary point of contact, including answering incoming support queries quickly, accurately, and efficiently, achieving over 95%+ satisfaction rating, and owning user issues from start to finish
  • Help our users and our internal team succeed by developing training materials and documentation to guide users through the process of deploying Remind to their school or district.
  • Work with cross-functional teams to troubleshoot concerns and provide priority support to our school and district partnerships
  • Serve as an internal escalation point for our most complex questions from schools and districts

Requirements:

  • You have worked in a support or project management role
  • You are tech savvy and have the ability to learn new programs quickly (proficiency in Zendesk, Google Apps, video software, social media, productivity tools etc preferred)
  • You’re an awesome problem solver (can think critically on your feet about an issue and move to the next step using deduction). You might even love logic puzzles!
  • You are genuinely compassionate & dedicated (you strive to understand a customer’s problems and care that it’s taken care of, and you won’t stop until they’re happy)
  • You’re a self-starter and are comfortable taking the initiative and are up for the challenge
  • You thrive working in an energetic, fast-paced environment, and you’re not faint of heart

Bonus Points:

  • You have worked in the education field in some capacity
  • You have experience with SIS systems, school rostering tools, and tools like Clever
  • You have a strong background in volunteer work

Benefits and Perks

  • Competitive salary and equity
  • 100% health coverage for you and your dependents
  • Open vacation policy
  • Parental leave
  • Catered meals and fully stocked kitchen
  • Parking and commuter benefits

Remind is an equal opportunity employer, and we’re committed to diversity and inclusion in the workplace. We seek to represent the students, teachers, and parents we serve, and we welcome, support, and empower all the diverse individuals in our community.