Freebird is an innovative e-commerce brand at the forefront of the head-shaving niche. With our steadfast dedication to direct-to-consumer sales, we offer top-tier products and an unmatched customer experience. We’re on a mission to connect with our subscribers, and as we chart our growth path, we’re eager to onboard a budding Email/SMS Coordinator to amplify our customer journey.
As an Email/SMS Coordinator, you will be an essential part of Freebird’s dynamic team. Your focus will be to craft and manage email and SMS campaigns that resonate with our subscribers. With a keen eye on subscriber metrics and trends, you’ll play a vital role in enhancing subscriber engagement and loyalty.
- Subscriber Engagement: Conceptualize, design, and execute email and SMS campaigns to engage and delight our subscriber base.
- Campaign Analysis: Monitor the success of campaigns, analyze results, and make data-driven recommendations for optimization.
- Feedback Management: Help in collating and integrating subscriber feedback to refine campaign strategies.
- Collaboration: Work closely with the Director of Retention and other teams to ensure consistency and effectiveness of messaging.
- Trend Spotting: Stay updated with the latest email and SMS marketing trends to keep our campaigns fresh and effective.
- A/B Testing: Execute regular tests to identify the most impactful campaign strategies and messaging.
- Educational Background: Your college degree or lack thereof is irrelevant. We value experience, skills, and dedication over formal education.
- 3+ years of deep-seated experience in DTC e-commerce, with a specialization in subscription-based models.
- Demonstrated success in driving subscriber retention and LTV growth.
- Proficiency in analytics tools, with an ability to glean actionable insights from complex data sets.
- Stellar communication skills, capable of engaging with both subscribers and internal teams.
- Technical Proficiency: Proficient with tools like Klaviyo, Attentive, and an openness or willingness to adapt to platforms like Sendlane.
- Analytical Skills: Demonstrated proficiency in data analysis and an innate ability to make data-driven decisions.
- We are a fully remote team, but we like to get together and work several times a year. Willingness to travel to Allentown, PA and Nashville, TN
- You will need to be available to work during Eastern or Central time zones
Ideal Candidate Traits:
- Being a head shaver or bald person would be a fun bonus!
- A genuine interest in the subscription e-commerce model.
- Detail-oriented with a knack for creative problem-solving.
- Ability to work collaboratively and thrive in a fast-paced environment.
- Eagerness to learn and adapt to evolving e-commerce trends.
- Salary range between $60K – $80K, flexible for the right candidate.
- A central role in a pioneering DTC e-commerce company.
- A collaborative atmosphere with a team as subscriber-focused as you.
- Medical, vision, and dental insurance coverage
- Professional growth opportunities and career development