Overview

Udacity is on a mission to change lives, businesses and nations through radical talent transformation in digital technologies.  We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.

We’re a small scrappy team so you’ll wear many hats and will be exposed to many areas of CRM marketing including campaign development, optimization, testing, reporting and more for
both email and SMS channels.

You’ll be working on campaigns supporting new product and program launches as well as optimizing our existing library of automated nurture campaigns.

In this role your main responsibility will be managing email and SMS campaign operations, including: understanding the database integration with our marketing automation tool, building templates and campaigns, crafting customer segments, maintaining regular reporting structures, and outline testing opportunities to optimize performance.

Responsibilities:
● Day-to-day execution of Udacity email programs, including; setting up campaigns, coding emails, creating/segmenting lists, setting up a/b tests, optimizing for performance, QA.
● Partner with the CRM Manager to maintain production output and weekly campaign calendar deliverables
● Learn and implement our QA process to ensure high quality, error free campaigns across different email clients and ESPs
● Maintain best practices with regards to template design, audience segmentation, list hygiene, and deliverability
● Collaborate with marketing stakeholders to coordinate campaign creative
● Design experiments to improve performance of our lifecycle marketing email and sms Campaigns

Requirements:
● You’re a builder, a maker, someone who likes to get things done and work efficiently
● 3-5 years hands-on experience managing, implementing and working with a marketing automation systems
● Comfort working in HTML and CSS to edit email templates. Common tasks include implementing live text backgrounds, responsive layouts, and conditional formatting with Liquid, optimizing for various clients, including Outlook.
● Familiarity with email best practices and QA tools such as Litmus
● Experience working in SendGrid, Twilio, Litmus or Blueshift a plus
● Experience setting up SMS marketing campaigns
● Deep experience with Email
● Understanding of event and trigger based data models and how they relate to marketing automation
● Experience designing and implementing A/B and multivariate tests
● Experience building, growing and optimizing emails in a fast-paced production environment
● Ability to go the extra mile – whatever it takes attitude and adaptability to changing prioritization
● Your team is based in California, so at least 4 overlapping working hours with PST time zone per day is preferred

We are an equal opportunity employer and value diversity at our company. Women, people of color, members of the LGBTQ community, individuals with disabilities, and veterans are strongly encouraged to apply.