We are technology-driven and thirsty for improvement. Our business model is based on Customer Obsession – we start by listening to what our Customer wants and work our way backward. Are you ready to lead the frontline of the business?
The Customer Success Team Lead will be part of a global community of leaders, providing guidance to bright young minds with a passion for IT and the highest standards in Customer service. We are looking for a culture fit – a proactive and diligent person who is ready to have their team’s back. Get to know more about the Customer Success team here!
What you will do:
- Lead the Customer Success team by inspiring and training them for growth;
- Coordinate daily tasks;
- Ensure goal achievement – both individual and team-based;
- Track, monitor, and communicate the progress of the team;
- Conduct monthly one-on-one meetings to give feedback and support;
- “Insert your idea here” – be creative and daring in your methods for ultimate success!
What we expect:
- Clear and fluent communication in English;
- Experience in leading a team (1+ year in a Web Hosting Customer Service team);
- Familiarity with data analysis;
- Knowledge of how to achieve an exceptional customer service experience;
- Ability to inspire progress and be a trendsetter;
- Aptitude for change management processes;
Here you will find:
- A challenging, and inspiring working environment with opportunities for growth;
- Permanent remote work opportunities;
- Competitive compensation that depends solely on your experience and qualifications;
- Regular payment reviews based on performance;
- Regular remote team-building and OKR events;
- A supportive team who is eager to share their knowledge and spend time with you;
- All tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, workshops, conferences, individual mentorship, etc;