Overview

GoodTime helps exceptional companies hire exceptional talent by making interviews effective for everyone. Using AI and automation, our platform provides efficient scheduling, improves the interview experience for candidates and hiring managers, diversifies interview panels, and provides actionable metrics for talent leaders. We help support rapid growth and are revolutionizing the way companies like Airbnb, Box, Dropbox, Shopify, Expedia and Stripe recruit top talent. Based in San Francisco we’re backed by investors from Bullpen Capital, Alchemist Accelerator, Facebook, Twitter, Yelp, Yahoo, Tripit, and Udemy.

About GoodTime

GoodTime is on a mission to make every minute count by solving the age-old problem of scheduling complex meetings. We believe that having the right meetings between the right people at the right time makes every minute count and enables smarter meetings.  With smarter meetings, teams can achieve their mission faster. Our journey to disrupt the way meetings are scheduled started with intelligently automating job interviews using automation and AI technologies.

Our Culture

GoodTime is entering uncharted territory.  To conquer our goals, we’ve implemented a Culture of Entrepreneurship.  Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.  As a teammate at GoodTime, you will need to rely on and embody these traits to get the job done successfully.  Being in this culture means owning your role, and balancing autonomy with company alignment.

The Culture of Entrepreneurship should be a difference maker in helping you and our clients, teammates, and friends create a future where every minute counts.

You might be a good fit for GoodTime if you:

  • Like to work with amazing people! (seriously, our own teammates’ words)
  • Dislike politics and “red tape”
  • Are friendly, always willing to lend a helping hand
  • Can make a path forward, even in ambiguous situations
  • Are Humble, able to admit your failures (we’re all human)
  • Love to learn, self-taught in many areas
  • Are willing to give and receive feedback because you care
  • Are bored without a hard problem to solve
  • Enjoy seeing your hard work make real impact, and controlling your own success

We are currently looking for a Customer Success Manager. Our ideal candidate will help change the way companies run their current recruiting operations. You will onboard, train, and grow new business opportunities with companies in the mid-market space. Your role will be instrumental in shaping our account management and customer success processes.

About You:

  • 2-5 years of experience in Customer Success, Onboarding, or Account Management
  • Superior communication, presentation, and interpersonal skills.
  • Adept at building strong networks and relationships
  • Strong self-starter that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
  • Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
  • Recruiting ATS and/or HR Technology experience a bonus
  • Bachelor’s degree minimum required

What Success Looks Like:

  • Building strong executive level relationships; must have a proven record of building strong relationships with executive and C-suite level for executive buy-in
  • Proactively build and monitor customer experience playbooks; create strategies and customer playbooks to address, track actions and monitor the results of the playbooks, etc.
  • Customer Onboarding/Product Adoption to successfully onboard new customers and drive early adoption
  • Maintain an expert level understanding of the GoodTime Hiring product (technical and workflow) and industry to identify new opportunities
  • Work cross-functionally to deliver an incredible customer experience

Commitment to You

The more diverse and inclusive the workplace, the more our product, community, and company can flourish.  We have people from many different backgrounds and knowledge areas.  As a prospective teammate, you may not “tick” all the boxes here, and we don’t expect you to.  If you believe in the vision and values at GoodTime, please apply!  We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic.

Benefits/Perks

  • Remote first culture, with fully paid bi-annual company get togethers (once deemed safe to do so) for ALL teammates, potentially more paid travel as needed based on role
  • $500 home office subsidy
  • 8 week Parental Leave (including adoption placement)
  • Flexible time off (R&R)
  • Up to $500 towards self-selected learning and development
  • Health, Dental, and Short-term Disability plans, with generous employer contribution
  • Paid subscription to Calm app (meditations on meditations y’all)

Remote in United States Only 

We are unable to accommodate Visa holding candidates at this time

Please Note: No 3rd Party Agency/Recruiters will be considered.