100ms is building a Platform-as-a-Service for developers integrating video-conferencing experiences into their apps. Our SDKs enable developers to add gold standard audio-video quality conferencing with much faster shipping times. 100ms allows shipping live conferencing application time in days instead of months, allowing companies to focus on their core business.
We are a team uniquely placed to work on this problem. We have built world-record scale live video infrastructure powering billions of live video minutes in a day.
We are a remote-first global team with engineers who’ve built video infrastructure at Facebook and Hotstar.
WhatWouldYouDo :
* Assist customers as needed with setting up and navigating programs or software associated with a product or service
* Establish clear retention goals and process milestones for the client and employees to work toward
* Experience working in seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience.
* Assist in creating training courses and educational materials for other members of the department.
* Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
* Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value.
* Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
* Optimize existing processes within the company and actively enhance all **Customer Success initiatives**
Who Should Apply :
* 6-10 years of experience in customer service or customer success position strongly preferred.
* Experience working with brand image and promoting value through customer experience
* Exceptional ability to communicate and foster positive business relationships
* Technical skills required, as they relate for the use of the product to service to be solid
* Accountability and personal organization are essential
* Experience in managing a diverse group and training each according to company standards.
* Ability to establish milestones and keep all team members on task.
* Experience analyzing and optimizing the existing processes in the Customer Success department
* Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Why 100ms :
* You’ll be part of a small team at a fast-growing engineering-first startup
* You’ll work with engineers across the globe with experience in video at places like Facebook and Hotstar
* You can grow as a team leader – freedom to set your own goals
* You’ll work on problems at the cutting-edge of real-time video communication technology at massive scale
