Overview

This position is remote and can be based out of anywhere in the US. You will be working 9am – 5pm pacific. 

About Pantheon

Pantheon is the only WebOps platform built from the ground up for agility. We help our customers win, where the digital experience starts and matters most – their websites. We empower teams of developers, marketers, and IT professionals to focus on delivering business results while Pantheon handles uptime, performance, scalability, and security. We are the fastest growing Drupal and WordPress platform in the world, powering over 285,000 sites and serving billions of pages every month.  Happy customers include some of the most recognized names in high tech, higher education, and NGOs, such as Patch, Apigee, UC Berkeley, Arizona State University, and the United Nations.

With 35% of the web running open-source and significant investments in a $200 billion total addressable market, we are growing aggressively into a huge market opportunity and looking to expand our customer success organization.

The Role

Pantheon is currently looking for a motivated, proactive and energetic individual to join the company’s customer success engineering team as a full-time member. Customer Success Engineers are the first point of contact for developers working with our platform. We rely on these individuals to be friendly, knowledgeable, and problem-solvers. The ideal candidate will be resourceful, articulate, have good writing skills, and enjoy working as a team to deliver top-quality solutions to customers. This position would be remote based out of Ireland.

Cool Things You’ll Do 

The primary responsibility is to provide technical guidance and platform information to customers.  This includes reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.  Additionally, Customer Success Engineers will be involved in:

  • Contributing to documentation
  • Assisting with testing Pantheon products and tools (i.e. Terminus, Quicksilver)
  • Maintaining and enhancing Customer Relationships
  • Providing CMS expertise to new and existing customer groups.
  • You’ll act as the key liaison between our clients and our internal teams, with the aim of enhancing customer experience so that everyone gets the most out of Pantheon’s services.

What You Bring To The Table

  • Overall, you’re someone with a broad background/knowledge of Drupal 7/8/WordPress/general web development, with a flair for excellent customer service and strong relationship management skills. You should be a clear communicator, a creative thinker, and empathetic. You’re also someone who is/has:
  • Deep understanding of PHP – you program & debug PHP, and you’re experienced working with Drupal 7/8 and/or WordPress.
  • Skilled in GIT.
  • Solid experience with Composer, Build Tools and CI
  • Solid experience using the command line.
  • Fluent in reading and understanding log files and error messages
  • Loves a good database query mystery
  • Familiar with the full stack, caching, and performance tuning.
  • Enjoys helping others and collaborating to find solutions.
  • Is patient and understanding under pressure.
  • Excellent writing skills and is very personable via email
  • Experienced in a customer facing role, working as a consultant or in an agency environment where you worked with clients.
  • Project management experience, or similar experience working on a team to solve problems.
  • Previous experience doing IT or tech support.

Bonus Points For:

  • Having D.O. and/or WordPress.org profiles
  • Being a regular attendee at Drupal Camps and/or WordCamps

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

  • Industry competitive compensation and stock option plan
  • Unlimited time off and sick days
  • Full medical coverage (medical, dental, vision)
  • Top-of-line equipment
  • Fun at WordPress and Drupal community events
  • Extra benefits like a stipend for reading books and your work-outs and a whole suite of paid apps for mental as well as physical health and wellbeing
  • Events and activities both team-based and company wide that inspire, educate and cultivate

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Visa sponsorship at this time.