Overview

Chessable aims to make learning chess content as easy and efficient as possible. We digest the science so that our users don’t have to, and allow for an optimal learning experience. Chessable is part of the Play Magnus AS group, the company was founded by World Chess Champion Magnus Carlsen and is revolutionising how people learn, watch and play chess. Are you searching for your dream job? Do you have a passion for chess and lifelong learning?Come join us!

Responsibilities

  • Provide first level support and use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Provide identification, reproduction, and escalation of issues/bugs and tracking through to resolution with each customer
  • Handle returns & refund cases via payment providers
  • Create and maintain help documentation to help users
  • Assist with other tasks as required

Requirements

  • Excellent written and spoken communication in English is mandatory
  • Knowledge in SQL and some programming languages is preferred
  • Good diagnostics capabilities, analytical skills, and able to work in a team and under pressure
  • Good understanding of computer systems, mobile devices, and other tech products
  • Familiarity with Chessable products is a plus
  • Ability to play Chess (no requirement to be a strong player)
  • If you are fluent in Spanish, German and English that is a big plus

Benefits

  • 🕐 Flexible working hours
  • 🚢 40 days of holiday (including all statutory and other public holidays in your place of residence)
  • 🎁 Birthday off
  • 🏠 Work from home or office
  • Membership in ClassPass

Play Magnus group is proud to be an equal opportunity employer and is committed to support and create a diverse work environment. We are hiring without regard to race, gender, sexual orientation or identity, family or marital status, religion, nationality or disability status. The interview processes are conducted fairly based on your experience and skills. We look for and value the most talented people. Everyone is welcome!