Overview
At Kisi, we’re creating modern keyless entry systems aimed to make door access digital, seamless and secure. Our simple dashboard and easy-to-use mobile apps save administrators and employees time, resulting in a more positive and secure work experience.
We’re looking for a driven individual to join our growing sales team. As an account manager you’ll be the main point of contact and build long-term relationships with our customers all around the world. You’ll become a product expert and improve your skills on managing a portfolio of accounts to achieve long-term success.
What you’ll work on:
- Manage retention of an established and growing book of business by building and maintaining strong, long-lasting advisor relationships with your accounts.
- Define success metrics for client account setups and project manage between different internal teams within Kisi (engineering, sales, operations, marketing, etc.).
- Build out best practices workflows like success plan templates for different scenarios during onboarding and expansion.
- Provide expert-level support to customers around how Kisi’s continually expanding product roadmap and platform will solve additional needs around physical security.
- Produce pricing strategy, negotiation, and closing process of renewals and services packages.
- Monitor customer user trends and give recommendations to product development and other teams based off such, including doing regular customer ‘workflow reviews’.
Requirements
What we expect from you:
- 2-3 years experience at a SaaS or IT company.
- Ideally consulting or finance background
- Strong organizational skills and experience using a CRM (e.g. Salesforce, Hubspot or Pipedrive).
- Proven ability to build strong relationships with customers.
- You’re a pro at securing renewals and identifying up-sell and cross-sell opportunities.
- You show high competency in sales discovery methodologies and Return on Investment discussions.
- You have established strong relationships with your internal resources to provide the most for your customers.
- You’ve designed pricing strategy and articulated commercial aspects of the agreement.
- Excellent verbal and communication skills, including the ability to hold strategic executive conversations
- Ability to work interdepartmentally to help optimize across the client-facing funnel
Why Kisi?
- Be part of a fast-growing startup! We love our product and want you to share our passion for taking access control to the 21st century.
- Our culture is vibrant and international! Our offices are located in Brooklyn and Stockholm, and we have remote employees working from all around the globe.