Contentsquare is a dynamic SaaS technology startup based in New York City and San Francisco, seeing explosive growth following $122 million of funding. Recognized by Gartner as one of the four most innovative ecommerce technologies in the world, and Wired Magazine as one of Europe’s hottest startups, Contentsquare is a Digital Experience Analytics Platform helping brands to create better experiences online.

We work with 600+ clients globally including Unilever, L’Occitane, GoPro, Hertz, Avon and Club Med to empower their teams with behavioral insight.

About the opportunity:

As a Customer Onboarding Manager, you will own the critical and important early phase of the customer lifecycle, onboarding and enablement of Contentsquare’s new Customers onto our platform. You will be responsible for rapidly understanding their business requirements and driving them to realize a fast time-to-value from their investment in Contentsquare as efficiently as possible. Working alongside Customer Success Managers and Implementation Managers, you’ll manage delivery against the end-to-end customer enablement program requirements to achieve key customer milestones efficiently as possible.

In this role, you will build solid and meaningful relationships with key end-users amongst our Customers at the onset of the relationship.  You will serve as a reference throughout the enablement period to internal teams, including Customer Success Managers, Implementation Managers, Product Experience Managers, Support, Partnerships, and Product.

We are hiring an Onboarding Manager who is currently based remotely in the Western US and ready to travel to regularly scheduled customer trainings as well as lead the onboarding process. You’ll work from your home office and will communicate regularly through Slack and regular catch-ups with your ambitious and highly collaborative team of Onboarding Managers and Customer Success Managers.  Plus, you’ll have plenty of opportunities to visit our US (NYC and San Francisco) and global offices

What you’ll be doing:

Deliver solution onboarding to our Customers

-Own the onboarding process and collaborate with internal and external stakeholders to manage deadlines

-Help customers realize value during onboarding phase

-Identify key end-users of the solution and build strong relationships with them

-Deliver end-to-end enablement program, including platform & insights training and certification, via onsite and remote meetings

-Guide users on their path to certification and becoming autonomous on using the platform

-Ensure Customers complete Level 1 & 2 certifications

-Partner with Customers in the use of the platform by providing dedicated and tailored support that aligns with their use cases, profiles, and business goals

-Configure and analyze your customers’ adoption & usage data

Coordinate actions to ensure satisfaction amongst our Customers

-Ensure the adoption of the solution and provide personalized solutions for usage optimization

-Be the voice of the Customer and provide internal feedback on how Contentsquare’s solution can be improved

-Regularly gather feedback from Customers and sharing it back out to internal teams to continuously improve our enablement program

Provide a great and profitable Customer Experience including online and offline services 

-Contribute to online enablement resources (eLearning, use case library, certification, documentation, etc.)

-Coordinate internal resources to gather knowledge from cross-functional peers (Customer Success Managers, Product Experience Managers, UI/UX, Product, Support, etc.)

-Learn from in-person sessions and apply knowledge to improve online resources

Internal communication

-Update information in internal management tools


-Participation in internal or external Contentsquare events

-Writing success & use cases

Who you are: 

-2-3+ years in SaaS or agency/consulting experience

-Intermediate to advanced knowledge in digital analytics, A/B test strategies and data organization

-Strong written & verbal communication skills

-Strong interpersonal skills

-Highly structured work approach, ability to manage multiple activities in parallel

-You have a Bachelor’s degree in a related field

-Second language is a plus!

-Gainsight knowledge is a plus

-Flexibility to travel for onsite with client across North America (up to 30%)

As well as the opportunity to have a tangible impact on the success of the global business, here’s what else we offer:

-Plenty of opportunities for training and development

-Competitive coverage on a variety of health, dental and vision insurance plans

-Competitive parental leave offering after 1 year of employment

-Opportunity to contribute to a 401K

-Unlimited PTO

-Summer Fridays

-Fun office and remote team culture with a big opportunity to make an impact on our growing US team culture, including a rotating Culture Crew (including both office and remote teams) for you to help organize regular outings such as game nights, movie nights, and happy hours

-Trips to our global offices for onboarding, the Hackathon, and our annual worldwide kickoff trip