Overview

The Wikimedia Foundation is looking for an agile and collaborative Community Relations Specialist (full-time contractor for 1 year) to support the Anti-Harassment Tools Team in the Product department in building strategic tools and features in collaboration with the Wikimedia communities.

Community Relations Specialists serve the Wikimedia Foundation, contributors and readers by supporting teams that collaborate with Wikimedia communities. We focus on collaboration and communication with communities about product development, user-facing product changes and roll-outs, and any kind of priority project with special needs for collaboration with Wikimedia volunteers. You can learn more about our baseline approach for working with Product teams on mediawiki.org.

As a Community Relations Specialist, you will:

  • Regularly meet with the Anti-Harassment Tools team to learn about and discuss designs and plans for their strategic work
  • Communicate these plans out to the community in relevant channels, monitor and relay feedback
  • Help the Anti-Harassment team contextualize and understand such feedback, and adjust product plans accordingly
  • In particular, liaise with contributors groups (such as stewards, checkusers …) and diverse communities whose input is particularly relevant and needed to shape future tool building, by promoting and running activities like community meetings or on-wiki discussions to gather such input
  • Support the Specialists team by taking up occasional assignments for other organizational priorities as per manager’s indications.

Requirements:

  • Excellent written English and fluency with at least one other language.
  • Experience using MediaWiki software.
  • Good knowledge of Wikimedia communities’ dynamics, communication tools and channels.
  • Experience with hosting and/or participating in healthy, diverse conversations with Wikipedians/Wikimedians.
  • Experience working with or participating in multilingual and multicultural online communities; passion for online collaboration and constructive public discussion.
  • Outstanding organizational and interpersonal communication skills, with an ability to communicate with key stakeholders in styles ranging from precisely detailed to clear and simple, depending on context.
  • Quick-learning and flexible, particularly around online communities, public policies and technologies.
  • Organized, efficient, proactive, able to meet deadlines.
  • Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships.
  • Competence working in teams partially or totally remote, sometimes at inconvenient times.

Pluses:

  • Experience with Translate extension, Translatewiki, Phabricator, MassMessage.
  • Experience with writing user-help documentation.
  • Experience with advanced Wikimedia user rights (belonging to a steward, checkuser, OTRS or other groups).
  • Experience with anti-harassment/abuse work in online communities

The Wikimedia Foundation is… 

…the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.